Senior Staff Inbound Product Manager, ServiceNow

• The perfect candidate is bold, curious, results-oriented, and highly adept at building bridges
• A highly matrixed environment is where you thrive, and you get things done by breaking down silos and collaborating across boundaries
• You are willing to dive deep into complex problems and possess the influencing skills to bring teams together and deliver the right solutions
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 10+ years of experience in SaaS / enterprise software product management (ideally focused on digital customer success)
• Expertise in digital experience technologies (e.g., ServiceNow platform, Adobe Experience Manager) and content personalization techniques
• Strong experience gathering and capturing product requirements and transforming them into a product roadmap and strategy
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Fanatical about digital customer success and tenacious at driving long-term customer value
• Highly data-driven with commitment to drive customer engagement towards business outcome and value realization
• Excellent verbal and written communication skills, including the ability to chair sessions and host webinars
• Ability to work as part of a distributed global team

• With this role, you will be joining the Impact Product Management team! ServiceNow Impact combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize their platform health, amplify expertise, and realize value faster
• The Inbound Product Manager will lead the critical role of defining the strategy and integrated roadmap for infusing GenAI in Impact’s Value Management capabilities:
• Product Strategy and Vision: Collaborate with senior leadership to define the strategic direction for your product area and translate it into actionable product plans
• Stakeholder collaboration: Engage cross-functionally with research, design, engineering, and other internal teams to align on goals, manage dependencies, and drive execution
• Agile Development: Create feature plans for each release, including acceptance criteria, use cases, etc
• Lead a thoughtful product strategy for Impact Value + GenAI that sets us up for success as we look to grow to $20B+ in revenue as a company
• Collaborate with a cross-functional team of engineers, designers, and researchers
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences

• Commuter benefits
• Annual learning stipends
• Work from home opportunities
• Generous family leave
• Matched donations
• Flexible PTO
• 401(k) matching
• Paid volunteer time

Total funding: $83.8m

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.