Manager of Saver Operations, Vestwell
$85-95k
+ Company Bonus Pool + new hire equity
Digital recordkeeping platform for 401(k) plans
Be an early applicant
Digital recordkeeping platform for 401(k) plans
201-500 employees
Be an early applicant
$85-95k
+ Company Bonus Pool + new hire equity
201-500 employees
Company mission
To make managing retirement investments cheaper, simpler and safer.
Role
Who you are
- 3+ years of experience in operations, financial services, or retirement plan administration
- 1-2 years of leadership or team management experience
- Strong understanding of retirement plans, distributions, and loan processing
- Experience with Jira, Zendesk, Aircall, or similar task management and CRM software
- Excellent organizational skills and ability to manage multiple priorities effectively
- Strong analytical and problem-solving abilities with attention to detail
- Effective communication skills, both verbal and written, to support coaching and collaboration
What the job involves
- As a Manager, Saver Operations, you will lead a team of 4-7 Operations Associates responsible for processing distributions and loans from retirement plans as well lead the Gradifi Operations team
- Your role will focus on ensuring accuracy, efficiency, and compliance while optimizing workflows and providing guidance to your team
- You will collaborate closely with internal teams to enhance operational effectiveness and deliver an exceptional experience to participants
- Lead, mentor, and support a team of 4-7 Operations Associates
- Set performance expectations, track key metrics, and conduct regular performance reviews
- Provide hands-on coaching and training to ensure team members develop expertise in distributions and loans processing
- Foster a culture of accountability, accuracy, and continuous improvement
- Ensure timely and accurate processing of participant requests for distributions and loans in partnership with the Financial Crimes Compliance team
- Supervise the student loan verification, contribution remittance, and operational processes for the Gradifi product line
- Monitor and enforce adherence to company policies, regulatory requirements, and quality standards
- Review team performance against SLAs and implement process improvements as needed
- Manage escalations and complex cases, ensuring efficient resolution and participant satisfaction
- Oversee special transactions, straight-through-processing, and ad-hoc projects
- Identify and implement process enhancements to increase efficiency and accuracy
- Collaborate with cross-functional teams, including compliance and customer support, to refine workflows
- Provide insights and recommendations to improve operational procedures and participant experience
- Ensure proper documentation and tracking of participant interactions within Jira and other systems
- This role can be based in Vestwell’s NYC or King of Prussia office, and will be expected to report to the office in a hybrid schedule
Application process
- It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests
- Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well
- Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer
- . We prioritize transparency and lack of surprise throughout the process
Our take
The current landscape of 401(k) retirement plans is stagnant in comparison to the standards of financial software innovation. Vestwell offers a digital record-keeping platform that works directly with wealth management firms to help workplaces save money on their employee retirement plans. Vestwell does this by removing the friction points financial advisors and companies have in establishing and maintaining defined contribution and benefit programs.
The startup faces competition from legacy players such as Boston-based Fidelity Investments who currently keep track of almost $2 trillion in assets in the industry. Furthermore, Empower also focuses on advisor-friendly and customized web tools and functionality, presenting further competition to Vestwell.
Despite this, Vestwell is uniquely positioned to disrupt the stagnant 401(k) system, a stance only strengthened by its substantial rounds of funding through the 2020s. This has been invested into expanding platform functionality and servicing for its partners and clients, releasing two new products in September 2022 - Vestwell Flex and a TPA portal. These additions will make Third Party Administration partnerships more efficient for Vestwell customers, streamlining the recordkeeping systems necessary for such actions. Continued product updates like these will help Vestwell keep pace with its substantial competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2023
$125m
SERIES D
Jul 2021
$70m
SERIES C
Total funding: $237.5m
Company benefits
- We’re a growth stage startup with lots of exciting milestones ahead
- We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and an open vacation policy
- We have adopted a remote-hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in midtown Manhattan so everyone has a setting that is the most productive for them
- We provide our team with all the equipment they need (plus a few perks!) to work effectively remotely. Oh, and naturally we have a great 401(k) plan!
Company HQ
Garment District, New York, NY
Leadership
Aaron Schumm
(CEO)Studied Finance at GIES College of Business and then received an MBA from Duke. Head Equity Research at financial advisory firm Dillon Scott Securities, Product Manager at Fiserv, VP of Product Marketing at Citi.
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