Senior Manager of Product Marketing, Ada
CA$153-210k
+ Stock options
AI customer service company
Job no longer available
AI customer service company
501-1000 employees
Job no longer available
CA$153-210k
+ Stock options
501-1000 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- You should be a master storyteller who can get internal and external teams excited about what we are building
- You should approach problems like a management consultant, modeling the impact of Ada not only on cost savings but productivity growth, attrition reduction, customer loyalty, and revenue uplift
- Ideally, you thrive in a startup environment, but also have the polish and agility to navigate some of the complexities that come with a fast paced scale up operating at the forefront of AI
- 5+ years leading a team of experienced product marketers
- 8+ years experience in B2B SaaS, with a preference for product management or product marketing
- Proven track record building, scaling and launching AI-driven products & solutions
- Superb writing, communication, and critical thinking skills with the ability to explain concepts in simple terms
- Great collaboration skills, enjoys working with engineers to extrapolate technical feasibility and big picture concepts, without getting into the implementation details
- Ability to understand and summarize complex problems and produce creative solutions
- Manages multiple initiatives simultaneously in a fast-paced, start-up environment
What the job involves
- Reporting to the Sr. Director of Product Marketing & Brand, we are looking for an experienced Senior Manager, Product Marketing to lead the product marketing team at Ada
- This is a highly cross-functional, collaborative role that will partner with our product, revenue and customer success organizations to build and execute on the go-to-market strategy for Ada’s AI-powered customer service automation platform
- Know our product inside and out to deeply understand and articulate how Ada uniquely provides value to the market
- Deliver a predictable calendar of product content, including articles, case studies, blog posts and webinars that can be used by teams for demand gen
- Establish and nurture relationships with customers and support the product team with an ongoing definition of product value
- Own the competitive intelligence playbook, regularly reporting on insights to senior leadership and arming customer facing teams with up to date tools & assets
- Support, mentor and plan the career development plan for a team of product marketing professionals with various levels of expertise and experience
- Setup PMM methodologies, build best practices, help PMMs develop different disciplines within Marketing to help the team scale (i.e. product enablement, product branding / technology branding, pricing, change management, thought transformation at scale, etc)
- Continuously inject new initiatives, perspectives and product marketing best practices into the organization
- Ownership of the entire go-to-market process for Ada’s ai-driven customer service automation platform, crafting clear & measurable GTM strategy, goals, and KPI’s
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO & Co-founder)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer, Developer & Co-founder)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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