Operations Insights & Analytics Manager, Checkr
$177-208k
+ Equity
2-3 days a week in office
Automated background checks
Be an early applicant
Automated background checks
1001+ employees
Be an early applicant
$177-208k
+ Equity
2-3 days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- The ideal candidate will bring curiosity, a collaborative mindset, and passion for translating data into tangible results
- This role requires strong strategic thinking and stakeholder management skills to drive cohesive, end-to-end solutions across the organization
- The ideal candidate will excel at translating complex technical concepts into business value for diverse audiences
- 5+ years of experience in analytics, operations insights, or related roles within SaaS, support, or customer experience environment
- Proficiency in analytics tools like Lookr and strong SQL skills
- Experience working with large data sets and data warehousing tools like Snowflake
- Proven ability to build models, conduct root cause analyses, and forecast operational metrics
- Strong understanding of customer experience metrics (ex: CSAT, NPS) and operational KPIs
- Excellent communication skills with a track record of influencing senior leaders using data-driven story telling
- Skilled in communicating with technical and non-technical stakeholders to communicate complex analysis in clear, actionable ways
- Experience with support platforms such as Salesforce Service Cloud and Zendesk
- Familiarity with scripting languages such as Python or R
- Demonstrated ability to understand and work with data ingestion processes and modern data tech stacks
- Track record of building self-service reporting solutions and driving adoption across the organization
What the job involves
- Our Operations organization is at the heart of delivering exceptional customer experiences, streamlining workflows, and driving impactful insights that enable smarter decision-making
- As we grow we are looking for an Insights and Analytics Manager to turn complex data into actionable strategies, empowering our support operations and border business teams
- The Insights and Analytics Manager will build and lead data driven initiatives that enhance operational performance across support operations and beyond
- This role combines analytical expertise, leadership, and business acumen to deliver actionable insights, uncover opportunities for improvement, and influence strategic decision-making
- Analyze operational, support, and customer data to identify trends, gaps, and opportunities
- Design and deliver dashboards and reports that provide clear visibility into operational performance and business metrics
- Maintain and iterate on forecasting models to improve resource planning and workload efficiency across teams
- Partner with cross-functional teams to provide data-driven recommendations and insights that improve workflows, tools, and overall efficiency
- Work closely with Support Quality and Product Quality Operations programs to deliver insights that impact customer satisfaction and agent performance
- Build and maintain relationships with Go-to-Market teams to derive and communicate customer insights that drive business decisions
- Own and improve existing metric frameworks while creating scalable self-service reporting processes
- Lead initiatives to consolidate data sources, ensuring clear accurate, and unified data that informs decision making
- Lead a team to drive excellence in analytics and reporting. Act a as mentor, fostering data literacy across the organization
- Develop and implement data governance frameworks and validation processes to ensure data quality and integrity across operations
- Create and execute strategic roadmaps for analytics initiatives, ensuring alignment with business objectives and stakeholder needs
- Design and implement self-service reporting models that empower stakeholders to access and understand key metrics independently
- Lead cross-functional data quality initiatives and establish metrics standards across the organization
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $550.2m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(CTO)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 37 more jobs at Checkr