Technical Account Manager, Docebo

CA$134.3-179.1k

OTE

+ ESPP at a 15% discount

SQL

AWS

CSS

HTML

JavaScript

Senior and Expert level

Toronto

2-5 days a week in office

Multi-product learning suite

Be an early applicant

Multi-product learning suite

501-1000 employees

B2BArtificial IntelligenceEnterpriseEducationTrainingLearningSaaS

Be an early applicant

CA$134.3-179.1k

OTE

+ ESPP at a 15% discount

SQL

AWS

CSS

HTML

JavaScript

Senior and Expert level

Toronto

2-5 days a week in office

501-1000 employees

B2BArtificial IntelligenceEnterpriseEducationTrainingLearningSaaS

Company mission

To redefine the way enterprises learn by applying new technologies to the traditional corporate learning management system market.

Job

Company

Role

Who you are

5+ years technical troubleshooting experience in a SaaS environment
2+ years enterprise or large-account management experience
Knowledge of SSO protocols (OAuth 2.0, SAML), APIs, and web technologies (JavaScript, HTML, CSS)
Experience with at least two of: iPaaS tools, SQL, or BI/data platforms
Strong communication skills with technical and executive audiences
Ability to travel up to 25% and support EMEA time zones

Desirable

AWS Product Certification is a plus
Experience in the e-Learning, Learning Management or HCM industry
Experience supporting or consulting on platform performance, uptime, and scalability

What the job involves

As a Technical Account Manager at Docebo, you’ll build strong, long-term customer partnerships by aligning business goals with Docebo’s LMS solutions
You’ll act as a trusted technical advisor, helping customers maximize platform value, drive adoption, and stay ahead of future learning needs
You’ll serve as the technical liaison between customer stakeholders and Docebo teams, translating strategy into scalable solutions, proactively managing platform health, mitigating risk, and guiding customers through innovation
Working closely with Account Teams and internal experts, you’ll ensure customer success across the full lifecycle
Translate customer business goals into long-term technical strategies
Own the technical and product relationship for assigned accounts
Monitor platform health, integrations, APIs, and usage trends
Identify and mitigate technical risks before they impact business value
Guide customers through new features, releases, and best practices
Deliver executive-level updates on performance, SLAs, and roadmap alignment
Collaborate across teams to support pilots, critical events, and strategic initiatives

Our take

E-learning has become a huge sub-sector in the corporate training market. Driven by a growing trend of remote work and training, the global online e-learning market was approximately $325 billion in 2025 and is forecasted to grow considerably, up to $665.06 billion by 2031.

Docebo is one of the key players in this industry, its easy-to-use, highly configurable and affordable learning platform has the end-to-end capabilities and critical functionality needed to train internal and external workforces, partners and customers. Bringing a broad range of learning materials together on one platform has created a highly scalable product that has become a market leader over the last decade.

Docebo's client base includes some of the world's biggest companies, such as Amazon, Walmart and Coca-Cola. The company's international expansion strategy has remained its primary focus, building offices worldwide, acquiring companies (such as Skillslive) and completing two successful IPOs.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

9% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (2.7)

Company

Funding (last 2 of 3 rounds)

Feb 2015

$3m

SERIES A

Feb 2012

$2.9m

SEED

Total funding: $6.1m

Company HQ

Fashion District, Toronto, ON

Leadership

Claudio Erba

(Founder & Chief Innovation Officer)

Former Product Manager for Selpress. Former Board Member VP at Rysto.

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