Head of Business Operations & Strategic Finance, Mux

• We're seeking an exceptional finance and analytics leader who combines the operational instincts of a seasoned business operator with the technical prowess of a technical architect
• This role demands someone who can seamlessly navigate between building sophisticated revenue models and implementing AI-powered workflow automation, between leading audit readiness initiatives and optimizing go-to-market performance
• The ideal candidate brings the analytical rigor of our data-driven culture with the communication skills and business acumen to influence executive leadership across all functions
• We're looking for someone who's equally energized by building three-statement models and designing A/B testing frameworks, has operational instincts to balance analytical rigor with speed of execution, and thrives in environments where finance, analytics, and operations intersect to drive measurable business outcomes
• 8-12 years total finance/analytics experience with progression through: early career foundation in investment banking, private equity, or management consulting; 4+ years in Strategic Finance or FP&A at high-growth B2B SaaS companies; and 2+ years in Business Operations or Revenue Operations with direct exposure to pricing, GTM strategy, deal desk, or growth experimentation
• 5+ years of people management experience with proven ability to scale teams who drive results through influence
• Deep experience with both subscription and usage-based SaaS revenue models and track record of leading strategic initiatives with measurable impact (e.g. pricing strategy, cost optimization, etc.)
• Expert-level proficiency in SQL, Excel/Sheets modeling, data visualization tools (Tableau, Looker), modern data stack (Databricks, Fivetran), revenue tools (Salesforce, marketing automation) and modern AI/ML platforms
• Hands-on experience with process automation and ability to evaluate and deploy AI solutions to improve team workflows and efficiency
• Exceptional communication skills with proven ability to influence and partner effectively with C-level executives and cross-functional leadership
• Balance of early-stage scrappiness with late-stage operational discipline and cultural alignment focused on collaboration and customer impact over traditional finance mindset

Desirable

• You’ll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more
• Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premier conference for video engineers in the world
• We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator
• You’ll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team
• You'll be our strategic finance generalist, equally comfortable presenting investment frameworks to the board, debugging data infrastructure, and driving experimentation that improves pricing and packaging
• This isn't a traditional finance role
• We need a rare combination of early-stage operational scrappiness with late-stage financial discipline
• You'll own end-to-end financial planning while leading cross-functional revenue optimization initiatives that directly impact our growth trajectory
• Own multi-year financial planning, forecasting, and scenario modeling to support strategic initiatives and capital allocation decisions
• Lead pricing optimization and packaging initiatives that drive material revenue impact
• Build predictive models for sales forecasting, customer acquisition, and revenue recognition across subscription and usage-based models
• Develop investment frameworks for evaluating M&A opportunities, partnerships, and growth initiatives
• Design and implement experimentation frameworks to optimize conversion rates, ARPU, and customer retention metrics
• Create multi-touch attribution models and ROI measurement systems for marketing spend optimization
• Own revenue forecasting processes and KPI reporting that provide actionable insights to revenue leadership
• Partner with Sales, Marketing, and Customer Success teams to drive data-driven decision making
• Lead high-impact projects spanning GTM, product, and operations—from deal desk optimization to partnership integration
• Drive operational improvements through process automation and AI tool implementation across operations and revenue functions
• Provide analytical support and accountability frameworks for functional leaders on strategic initiatives
• Facilitate executive meeting cadences and OKR processes to drive cross-functional alignment
• Oversee comprehensive financial performance analysis including variance analysis, cohort analysis, and cost optimization
• Ensure audit readiness through robust financial controls, processes, and regulatory compliance
• Build and maintain data infrastructure, BI environments, and executive dashboards for real-time business monitoring
• Lead headcount planning and budget forecasting with integration across all business functions
• Build and lead a high-performing team spanning business operations, analytics, accounting, and revenue operations
• Foster a culture of analytical rigor balanced with operational pragmatism and collaborative impact
• Develop team capabilities across modern data stack, financial modeling, and cross-functional partnership
• Drive influence without authority across diverse stakeholders and functional areas
• You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Reddit, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance