Customer Success Manager, EQS
Italian & German Speaker
Corporate communications cloud software
Open for applications
Corporate communications cloud software
501-1000 employees
Open for applications
501-1000 employees
Company mission
To create trust through transparency.
Role
Who you are
- You have 2+ years of experience as a Customer Success Manager or in a customer support/client relationship role
- You have a Bachelor's degree in business administration, marketing, communications or a related field
- Excellent communication skills, both written and verbal – you are confident in engaging with clients and providing top-tier service
- Pedagogy, patience, and availability – you know how to guide clients effectively
- Strong organizational skills and autonomy – you manage priorities and projects efficiently
- You are fluent in English (written and spoken)
- You have knowledge of GDPR. Knowledge of SaaS is a plus
- You are proficient in Hubspot, Ringover, Jira, Microsoft Office Suite
- Fluency in Italian and German – a must for this role!
What the job involves
- The key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment
- As a Customer Success Manager, your mission is to ensure a high level of customer satisfaction and long-term engagement
- You will be a key point of contact between different teams and will develop trusted relationships with each client while ensuring they maximize the value of our solution
- Plan and coordinate the different steps of the delivery process (deployment, data migration, SSO configuration)
- Ensure customer onboarding: present the solution, set up client access, and provide technical support during deployment
- Train and assist customers on the platform with training materials (guides, videos, contextual help)
- Build and maintain strong relationships with your portfolio of clients
- Ensure optimal product adoption, introducing new features and best practices
- Gather and escalate client feedback to the Product team and be proactive in suggesting product improvements
- Foster customer loyalty and ensure high renewal rates
- Manage customer requests across different channels (chat support, premium hotline, client portal, email)
- Ensure clients maximize the value they get from the Data Legal Drive platform
Our take
With consumers and investors concerned about the environmental and social impact of corporations and governments increasing regulations on carbon emissions and supply chains, businesses now must report on a range of metrics other than the bottom line. Aside from being the right thing to do, mistakes can be extremely costly both in reputation and in fines. Founded in 2000, EQS Group exists to make corporate compliance, investor relations and ESG reporting easier with its cloud-based EQS Cockpit resource.
The EQS Cockpit allows streamlining of a wide range of compliance processes, including relatively obscure matters such as whistleblower protection which have recently cost firms large amounts of money (see for instance Barclays receiving a $15 million fine along with massive reputational damage for failing to protect a whistleblower). In a time when governments such as Germany are increasing compliance requirements on supply chain to deal with the scourge of human trafficking, such a solution is likely to be particularly appreciated.
As expected of a company providing a much needed enterprise service, EQS Group has been in demand in recent years, seeing an almost 20% increase in revenue over 2022 and adding nearly 250 new corporate customers to its books. This growth is likely to continue, driven by the introduction of the EU whistleblower directive across the EU member states, a new investment from Thomas Bravo and by EQS Group's continuing marketing efforts as it expands into additional markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- You're important! A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success
- Living our values! Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!
- Great atmosphere! Regular team events, barcamps, a talented international team and a common goal that unites us all. Take a look for yourself at #EQSlife on Instagram!
- Be part of an exciting journey! Contribute to our success story of becoming the leading European cloud provider for corporate compliance, investor relations solutions and sustainability reporting (ESG Tech)
- Work-life balance is a must! You will work in a modern office with employee benefits, afterwork events and more! You have the opportunity to work remotely, even from other European countries, and to flexibly arrange your working hours
- Health is a priority! In addition to meal vouchers for your healthy breaks you can benefit also from our corporate mental health counseling!
Company HQ
Maxvorstadt, Munich, Germany
Leadership
Achim Weick
(CEO)Has been CEO of EQS Group since founding it in 2000. Before that worked for HypoVereinsbank and Commerzbank.
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