Senior Customer Success Manager, Orum
$120k
OTE
+ Stock options in Orum
AI-powered Live Conversation Platform to supercharge sales
Be an early applicant
AI-powered Live Conversation Platform to supercharge sales
101-200 employees
Be an early applicant
$120k
OTE
+ Stock options in Orum
101-200 employees
Company mission
Orum's mission is to bring the buzz back to the sales floor.
Role
Who you are
- Based in the United States
- 5+ years of experience in a Customer Success role within a B2B SaaS environment
- Proven success managing enterprise-level accounts and driving customer outcomes
- Excellent written and verbal communication skills in English
- Comfortable working independently and navigating ambiguity in a fast-moving environment
- Strong bias toward proactive execution and ownership over reactive support
- Hands-on experience with common customer success and sales tools (e.g., Salesforce, Gainsight, Zendesk, HubSpot)
- Confident using data to drive conversations, measure success, and guide strategic decisions
- Deep understanding of customer lifecycle management, including onboarding, adoption, expansion, and renewal
- Core Working Hours: PT - ET hours
Desirable
- Background in Sales Development or a related sales function
What the job involves
- As a Senior Customer Success Manager, you’ll own the entire post-sale customer journey—from onboarding and adoption to expansion and renewals. Think of this role as part mentor, part strategist, part product expert, and always a trusted partner
- You’ll work cross-functionally with Sales, Product, and Enablement to deeply understand your customers’ goals, design success plans, and ensure they’re continuously realizing value from Orum. Your success is measured by theirs—and you’re just as obsessed with outcomes as they are
- Become a strategic advisor for your customers by understanding their goals, success metrics, and growth initiatives
- Help customers unlock the full value of Orum through best practices, proactive guidance, and tailored solutions
- Build deep relationships with key stakeholders, including executives, across your accounts
- Identify risks early and rally internal teams to ensure successful outcomes
- Stay up-to-date on Orum’s product and help customers adopt new features with confidence
- Deliver consistent communication on customer health, goals, and progress
- Create internal and external documentation, including customer success stories, onboarding templates, and best practices
- Manage a portfolio of customers, driving retention and growth
Our take
While Customer Relationship Management (CRM) platforms such as Salesforce and Salesloft have undoubtedly helped shorten the sales cycle, particularly by helping generate high value leads, the onus is still on sales teams to manually reach out to potential customers.
This part of the sales process has long been taken at face value, despite how much time sales agents lose by calling bad numbers, reaching voicemail, and navigating existing account data.
Orum is aiming to change this with an AI powered platform that filters out poor numbers and automates voicemails while calling multiple numbers simultaneously, all in a bid to get sales reps on live calls as quickly and often as possible. That Orum plugs into the major CRMs like Salesforce, rather than competing with them, should help its cause.
Orum’s trajectory has been very positive thus far, frequently expanding its headcount, achieving impressive Series B funding and winning a number of high-profile customers such as Salesforce partner Simplus and data protection company Clumio.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2022
$22m
SERIES B
Jul 2021
$25m
SERIES A
Total funding: $51m
Company benefits
- 100% remote since day one: Work from a location that fits your lifestyle, not one that fits a commute.
- Top-notch Healthcare, Dental & Vision insurance
- Equity options
- $1000 budget for work related equipment that is yours to keep!
- Epic offsite company retreats
- Paid Parental Leave
- Company ERG - Women Of Orum (WOO)
- Life Insurance, Accidental Death & Disability coverage
- 401K savings plan
- Orum Days Off (1st Friday of every month, two weeks off at the end of the year, and many additional observed holidays)
Company HQ
Capitol District, Austin, TX
Leadership
Jason Dorfman
(CEO)Spent five years at data security company Rubrik, including a spell as Head of Corporate Sales. Advisor to Observe.ai and Koffa. Previously founded tech company Cycle Applications.
Karthik Viswanathan
(CTO)Former Instructor at Stanford University's Department of Computer Science. Spent two years as CRM company Affinity's Head Of Engineering, after interning at Stripe and Mozilla.
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