Senior Solutions Engineer, Aircall
Partnerships
Cloud-based call centre and phone system
Posted today
Cloud-based call centre and phone system
501-1000 employees
Posted today
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases
- You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way
- You live in the nexus between business, sales, and technology
- You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases
- You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM)
- You are based in or near one of our EMEA offices (Paris, Berlin, London, or Madrid)
- You already have at least two years of previous experience as a Solutions/Sales Engineer
- Having experience in either of these roles would be a strong plus: 1) Partnerships role working with VARs, MSPs, SIs, and resellers, or 2) Supporting a partnerships function in a pre-sales engineering role
- English fluent, but also having German, Spanish, and/or French would be a strong plus
What the job involves
- You are going to be our very first Solutions Engineer with a primary focus on supporting our partnerships function, impacting our team and our customers starting from day one
- The Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams — including Partnerships — with the technical knowledge they need to achieve their objectives
- Although you will be reporting to the EMEA Solutions Engineering Manager, your role will predominantly require you to work closely with our most important key strategic partners (VARs, MSPs, SIs, and Resellers) on a global scale!
- Scaling the Aircall partner ecosystem and their capabilities, including technical enablement and knowledge sharing
- Collaborate with Aircall Partner Account Managers (PAMs) to close and build our ecosystem of new partners
- Conduct technical assessments of new partners to ensure alignment with Aircall’s objectives
- Provide technical training and resources to partners, enabling them to effectively position, sell, and/or support Aircall
- Provide technical product expertise (Aircall’s core offering, add-ons, and REST API) to partners who would like to build services on top of Aircall
- Develop integration guides, certifications, best practices, and technical documentation to empower partners to position and sell Aircall successfully
- Coach partners on delivering Aircall demonstrations, conducting discovery calls, and running trials or PoCs
- Driving and improving revenue generated from the partnerships channel
- Respond to technical and functional elements of RFXs and security questionnaires
- Co-pilot strategic opportunities referred from partners with Aircall Account Executives to qualify and successfully close
- Support partners in client-facing activities, including demos, discoveries, and trials/PoCs, to ensure deal success
- Supporting Aircall PAMs owning the partner relationships in becoming the “voice of the partner”
- Develop and maintain strong relationships with partner technical teams, offering ongoing guidance and consultation to foster collaboration and drive revenue growth
- Advocate for feature improvements provided by partner feedback in order to influence the Aircall product roadmap
- Stay informed about industry trends, competitor and partner activities, and market dynamics to identify new partnership opportunities
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Company values
- Dare to be bold - We’re risk takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company. Large actions lead to big success
- Thrive together - We learn from each other and grow from it. Our common journey is how we grow together and innovate.
- Trust & Commit - We trust each other and commit to our mutual success. We earn trust from our commitment.
- Excellence - We’re aiming high, and we know it. Even the smallest details are important to us. We only want the best for each other and our customers.
Articles
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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