Customer Onboarding Manager, Grammarly
$94-123.5k
OTE
OTE applicable to US based candidates only, varies by location; OTE applicable to Canada based candidates: Zone 1: $88,000 – $104,500/year (CAD); Commissions are 20% of the total “On Target Earnings” (OTE) for this role
AI-powered writing assistant
Be an early applicant
AI-powered writing assistant
1001+ employees
Be an early applicant
$94-123.5k
OTE
OTE applicable to US based candidates only, varies by location; OTE applicable to Canada based candidates: Zone 1: $88,000 – $104,500/year (CAD); Commissions are 20% of the total “On Target Earnings” (OTE) for this role
1001+ employees
Company mission
Grammarly's mission is to improve lives by improving communication.
Role
Who you are
- Has 2+ years of relevant experience in onboarding customers in professional services in a SaaS environment
- Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion
- Can synthesize quantitative and qualitative data, make data-driven decisions, and use incomplete data to identify gaps and opportunities
- Has a proven track record of delivering very high customer satisfaction scores
- Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while empathizing with other teams’ processes and priorities
- Relentlessly sets aggressive short-and long-term goals and possesses a strong internal drive to achieve them
- Experience working with various stakeholders, from senior executives of large companies to technical stakeholders, managers, and end users
- Actively contributes to voice customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution
- Uses systems such as a CRM to track all customer-related activities and deliverables, manage pipelines, and project revenue
- Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list
- Has a general understanding of subscription business models, including freemium, free trial, account expansion, and upsells
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
- Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust
What the job involves
- As a Customer Onboarding Manager, you will be instrumental in bringing our product to businesses worldwide
- You will be part of our rapidly growing Customer Onboarding team, building new processes, onboarding our customers, and driving adoption and time-to-value while implementing a next-generation customer engagement motion that blends the best of proven approaches with rule-breaking ways to create an end-to-end approach that maximizes Grammarly's value for our clients
- You will work closely with our sales, customer success, and product teams to develop and execute onboarding strategies that optimize the customer journey and drive long-term customer retention and growth
- Become the trusted advisor for our most significant and strategic customers, driving adoption of our product features, building relationships with key stakeholders, and delivering ROI and time-to-value quickly and efficiently
- Continuously analyze and optimize the onboarding process to improve customer satisfaction, retention, ROI, value, and product adoption
- Assess and understand our ever-changing customer needs and market trends to ensure our onboarding strategy remains relevant and practical
- Work closely and collaborate with customer success, sales, product, and engineering teams to drive customer value quickly and effectively while helping to establish expansion paths
- Be adaptable, easily navigate ambiguous situations, and pivot your approach when needed
- Be resourceful and self-motivated, take initiative, work independently, and always look for new ways to improve skills and contribute to the team
- Establish and develop deep cross-functional relationships within Grammarly by partnering with key stakeholders, driving profound discovery, determining how Grammarly can help them meet their objectives and realize value, and creating a plan based on their goals
- Have intense project management rigor and strong communication and presentation skills
- Conduct regular account status reports, sharing metrics and insights to help identify new opportunities, highlight successes, bridge gaps, and ensure customers see ROI
- Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience
Our take
From professional writing to everyday correspondence, effective communication is critical. Grammarly is an AI-powered writing assistant that helps people write clearly and without mistakes, checking spelling, grammar, and other potential pitfalls.
Grammarly was originally launched as a subscription service for students, although the platform has moved into the mainstream in the last decade. It went freemium in 2015 and now works across more than 500,000 applications and websites including email clients, enterprise software, and word processors. Paid tiers give users more tools beyond grammar and spelling checks to include things like word choice, sentence rewrites, tone adjustments, fluency, and formality level.
The company has been profitable since the beginning and now has a valuation of more than $13 billion, placing it among the 10 most valuable startups in the US. The AI writing assistant space is heating up, and Grammarly is hoping to defend its positions against offerings including Scalenut, Ginger and Microsoft's Editor by the release of its SDK, making it far easier to integrate Grammarly into other applications. So far this has been used in over 4,000 products and earned excellent ratings and increased user numbers of Grammarly's service.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$200m
LATE VC
Oct 2019
$90m
LATE VC
Total funding: $400m
Company benefits
- Support for professional development with training, coaching, and regular feedback
- Global, local, and team-specific events and programs
- Catered lunches
- Gym and recreation stipends
- Admission discounts
- Work from home opportunities
- Medical, dental, vision, financial, and other benefits, as well as equity
- Support to set up a home office
- Ample and defined time off
- 401(k) matching
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Shevchenko
(Board Member)Studied at Vienna's International University before receiving an MBA from the University of Toronto. Co-founded MyDropBox.com in 2006. The company was bought by Blackboard Inc. three years later. Co-founded Grammarly in 2009.
Max Lytvyn
(Head of Revenue & Board Member)Studied for an MBA at Vanderbilt University before joining Blacboard Inc. as Director of Product Strategy in 2007. Was General Manager and then Partner at Sciworth Labs from 2004 to 2013. Was a Board Member at Uniweb and invested in farmland investment platform FarmTogether.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 29 more jobs at Grammarly