Business Operations Partner, Empathy
$160-180k
Offers stock options
3 days a week in office
Grieving support platform
Be an early applicant
Grieving support platform
101-200 employees
Be an early applicant
$160-180k
Offers stock options
3 days a week in office
101-200 employees
Company mission
To make care as practical as it is compassionate - partnering with employers, insurers, and financial institutions to deliver scalable support that eases emotional burdens, simplifies complex logistics and empowers families to move forward with clarity and resilience.
Role
Who you are
- The ideal candidate is organized, analytically sharp, and confident working across levels
- 5+ years of experience, ideally in a startup or high-growth environment, with exposure to commercial, revenue, or operations teams
- Project management expertise — skilled at structuring work, managing timelines, and holding teams accountable to deliverables
- Exemplifies executive presence across all levels. internally with colleagues and leadership, and externally with clients, partners, and stakeholders, instilling trust and driving influence
- Data analysis and visualization — comfortable working with data to surface insights, track metrics, and build compelling dashboards or reports
- Strong communication skills — clear, concise writer and confident verbal communicator with strong executive presence
- Understanding of sales organizations — familiarity with sales processes, pipeline management, and GTM structures
- Deep understanding of OKRs — experience setting, tracking, and reporting on organizational goals
- Track record of building order through chaos — proven ability to bring clarity and stability to fast-moving, ambiguous situations
- Relationship management — able to build trust quickly across functions and levels, acting with discretion and empathy
- Bias toward action — thrives in environments that require initiative, prioritization, and execution under pressure
What the job involves
- In our high-growth, office based culture, we’re looking for a trusted, high-judgment operator to act as an extension of our Chief Business Officer and the business leadership team
- This person will help translate vision into execution by leading key initiatives, managing complex projects, and ensuring the team runs smoothly
- Drive high impact strategic initiatives, keeping them and other priorities on track across teams
- Create structure and clarity through scalable processes that touch collaboration, decision making and follow through across all aspects of the business team
- Act as a force multiplier by anticipating needs, manage information flow and enable the Business team to focus on the top priorities
- Foster alignment for highly effective cross-departmental projects run to tight deadlines acting as a trusted partner to leaders and rolling up your sleeves to support
- Keep talent pipelines warm and maintain engagement with key candidates and external partners
- On behalf of the business leadership team write communications, prepare materials, manage stakeholders, and keep momentum on critical deliverables
Our take
Grieving for a loved one is one of the most challenging things many people have to do in their life. Amongst the emotional strains of loss, losing someone often comes with an extreme amount of financial, legal and administrative responsibility. Empathy is a platform offering holistic support to families navigating the complexities of loss.
Founded in 2020, the platform and mobile app blends human care with innovative technology to address the multifaceted challenges of grief, estate settlement, benefits and probate. What sets Empathy apart is this comprehensive approach, providing personalised guidance, emotional grief resources, and practical tools through partnerships with employers and life insurers.
A recent round of funding underscores the company’s growing impact, with support from prominent investors and industry leaders. Empathy's success lies in its ability to fill a critical gap in traditional support systems, offering compassionate care that goes beyond financial assistance, and providing invaluable support during life's most difficult moments.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
May 2025
$72m
SERIES C
Mar 2024
$47m
SERIES B
Total funding: $162m
Company benefits
- Premium Healthcare - Medical insurance with an option for $0 deductible & monthly payment, plus vision and dental benefits
- Paid Time Off - Four weeks of paid vacation time, in addition to federal holidays and paid sick leave
- Parental Leave - Paid leave for new and expecting parents with flexible extension and return to office options
- Bereavement Care - Flexible leave and premium access to the Empathy platform for employees, friends, and family dealing with loss
- Financial Wellness - Company-sponsored 401(k) retirement plans with up to 4% employer match for US employees
- Stock Options - Competitive equity offerings for all employees to share in the success of the company
Company HQ
Flatiron District, New York, NY
Leadership
Ron Gura
(Co-Founder & CEO)Previously worked as SVP of Product for WeWork and Product Director/GM for eBay. Also Co-founded The Gifts Project (Acq. by eBay).
Yonatan (Yon) Bergman
(Co-Funder & CTO)Previously the VP of Engineering (Mobile Engineering Manager) of PayPal, and Engineering Manager at eBay.
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