Customer Success Manager, Beyond
French, Spanish & Italian Speaking
+ Stock options
Rental revenue management
Be an early applicant
Rental revenue management
201-500 employees
Be an early applicant
+ Stock options
201-500 employees
Company mission
To deliver a best-in-class revenue management solution for short-term rental owners and managers as it offers the tools they need to get, grow and keep revenue.
Role
Who you are
- This is an exciting opportunity for someone with a solid grasp of customer success processes who’s looking to take their expertise and build something new!
- Curious: you are curious by nature and have a knack for learning the ins and outs of software and a desire to dive into issues tp understand what is going on beneath the surface
- Empathetic: you are able to understand customer pain points and genuine desire to help our customers resolve issues
- People and Customer-Centric: you enjoy working with people and are driven to provide an excellent customer experience. You pride yourself on going above and beyond for teammates and customers
- Creative: you have the drive to identify creative ways to improve the customer experience and suggest new, out-of-the-box idea
- 2 years of relevant experience (customer-facing roles)
- Fluent in Spanish, French, English and Italian
- Experience communicating difficult, technical concepts with customers in a professional and thoughtful way
- Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
- Ability to handle working in a fast-paced work environment
- Experience working with software or the ability to learn a wide variety of tools
What the job involves
- Reporting to our Manager of Customer Success SMB, EMEA, you will have the opportunity to be a key asset in developing and executing our strategy
- You’ll develop & implement new processes, drive the results of the initiative, and serve as a go-to resource for other team members
- Providing all post-sale customer support during the customer lifecycle from implementation to renewal
- Acting as the first point of contact for all SMB clients during the Onboarding, Training and Support phases of their journey with Beyond
- Effectively managing a customer’s onboarding experience, ensuring that the customer and our team complete each task in a timely manner
- Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue. Performing regular check-ins with key stakeholders to ensure customer goals are being met
- Proactively managing relationships with accounts to maintain overall customer health
- Monitoring and reporting on the health and risk of accounts
- Securing annual subscription renewals
- Responding to requests for support in a timely manner
- Documenting learnings to assist troubleshooting efforts of other team members
- Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
- Contributing to the development of customer support processes as our customer base continues to grow
Application process
- Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:
- Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
- Meet with our Manager of Customer Experience, EMEA for a deeper dive video conversation
- Complete an assignment relevant to the role and meet with a few additional members of the Customer Experience team
- Have a final interview with a member of our Executive team
Our take
The demand for a short-term rental property depends on a wide range of real-time events, but this is often not considered when they are priced. Long-term analytics will often have an effect on prices based on annual events such as music festivals, but real-time events are rarely considered.
Beyond facilitates dynamic pricing solutions by finding the highest price customers are willing to pay for a short-term property rental. The startup achieves this through algorithmically analyzing real-time data such as customer information, current events and feedback to decide on a valuation.
The startup has supported thousands of property owners and 340,000 listings to date, holding a current focus on dynamic pricing for short-term renters on services such as Airbnb, Vrbo and Booking.com.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
45% female employees
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2019
$42.5m
SERIES A
Aug 2016
$2m
EARLY VC
Total funding: $46m
Company benefits
- Unlimited paid time off
- Global collaboration
- Equity options
- Paid parental leave
- Home office equipment purchasing
- US: 4% 401K match
- Private Health Insurance Plans
- Flexible work options
- Accessible senior leadership
- Professional development budget
- International travel opportunity
Company values
- We Care
- We Go Beyond
- We Are On The Same Team
- We Inspire Trust
- We Ship It
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
David Kelso
(Co-Founder & CTO)A former YC founder, Ember.js contributor, and experienced developer. They have built & maintained products used by millions of customers daily.
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