Payments Operations Lead, Tabs
$130-150k
+ Equity
5 days a week in office (Soho, NY)
AI-native revenue platform for modern finance and accounting teams
Posted today
AI-native revenue platform for modern finance and accounting teams
201-500 employees
Posted today
$130-150k
+ Equity
5 days a week in office (Soho, NY)
201-500 employees
Company mission
To power the future of B2B revenue with AI, helping finance teams save time, streamline operations, and collect faster to drive business growth.
Role
Who you are
- Systems and Strategy Builder. You ask “what happens when a merchant goes bankrupt” before it happens, and architect for it ahead of time, rather than running the fire drill well. You think in terms of how systems scale and where the pressure points will be
- Sound Under Real Stakes. You’ve made the call on a reserve, a reconciliation break, or a fraud exception where being wrong cost real money — and you can explain why you made it
- Cross-Functional Range. You can read a payments addendum and a webhook payload in the same afternoon, and change Legal’s or Engineering’s mind when you’re right
- Builder Mentality. You’re energized by early-stage environments where processes are still being written and your impact is visible
- Metrics-Driven. You set thresholds, track KPIs (chargeback rates, reconciliation breaks, reserve adequacy, false positive rates), and make decisions based on data, not hunches. You know what good looks like and can measure it
- High Ownership. You bring energy, accountability, and a bias toward action — especially when things are moving fast
- 5+ years in payments operations, risk, or fraud and dispute operations, including at least 2 years at a payment facilitator, processor, or platform — Stripe (Connect), Adyen for Platforms, Square/Block, Shopify Payments, or similar
- A track record of building the process, not just operating one someone else designed
- Fluency in how reserves, holdbacks, and offset rights actually operate against a merchant’s balance — the operating mechanics, not just the legal language
- Working knowledge of both ACH returns and card chargebacks, including return-handling and payer-notification workflows
- Experience standing up or scaling merchant-facing dispute self-service is a plus
- Experience supporting a live acquirer migration affecting real merchant volume is a plus
- Familiarity with B2B billing or invoicing platforms and how their risk profile differs from consumer or card-present books is a plus
- Exposure to treasury or banking-partner relationship management is a plus
What the job involves
- We're hiring a Payments Operations Lead in New York to build and own payment operations as Tabs brings payments in-house
- This is a founding role on a new team, reporting to the VP of Finance
- Tabs is moving billions of dollars of gross payment volume onto our own rails
- You'll own how that money moves and how it's protected: reconciliation, disputes, reserves, fraud, and merchant risk
- Our volume is ACH-first with a growing card share, and our merchants are few, large, and high-value, so the work rewards precision over throughput
- You'll set the standard for how Tabs runs payments, not maintain one someone else already built
- Build the function Choose the systems, define the architecture, and hire the team that comes after you. You decide what we build versus buy
- Own the risk register Map every way a chargeback, return, or merchant failure could cost Tabs money. Set detection triggers and remediation paths before each merchant goes live
- Set reserve strategy Define reserve amounts by merchant tier, negative balance triggers, and offset and clawback mechanics. Own the thresholds and escalation paths
- Run reconciliation Know where every dollar sits across balance accounts and settlement, daily. Build the cadence, the alerting thresholds, and the break-investigation process
- Set fraud and compliance posture Own the AML policy, the merchant acceptance policy, and the risk relationship with our payment partners
- Own disputes and chargebacks Build the merchant self-service system: evidence flow, deadlines, and escalation path. You own the outcome, not a queue
- Scale onboarding and migration Make underwriting, merchant sign-up, and acquirer migration hold up as we go from dozens of merchants to hundreds
Our take
Despite the rise of automation within businesses, a massive amount of financial work is still done manually. Tabs believes that this workload needs to be moved to modern, automated software, so it provides a platform that does just that.
Tabs' AI-powered accounts receivable platform empowers B2B businesses to optimize their AR processes, saving them time, improving cash flow and reducing the rate of billing errors. The platform can do this because its AI is capable of reading and understanding commercial contracts, which until now required the eye of an experienced finance professional.
The company already boasts a number of clients such as Pelago, Findigs and Volta. A 2024 influx of funding has set the company up for further development and growth and cements it as one to watch.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2025
$55m
SERIES B
Oct 2024
$25m
SERIES A
Total funding: $92m
Company benefits
- Unlimited PTO: You decide when and how long to take time off
- Fully paid health insurance: Fully paid medical, dntal, and vision insurance
- Complimentary meals: Free lunch and dinner in the office
- Parental leave: Generous paid leave to new parents
- Commuter benefits: Tax-free commuter benefits
- Regular team events: We work hard and play hard
Leadership
Ali Hussain
(Co-Founder & CEO)Former COO at Latch. Was a Management Consultant for The Boston Consulting Group, worked in New Product Initiatives at Google, and was a Staffer at the US Congress.
Rebecca Schwartz
(Co-Founder & Head of GTM)Was an Operator in Residence at Primary Venture Partners. Interened in MBA Business Development at RapidSOS, and was a Senior Business Development Manager at GLG (Gerson Lehrman Group).
Deepak Bapat
(Co-Founder & CTO)Former Head of Engineering at Structure Financial. Spent 6 years at Latch, ultimately as Director of Software Engineering, and was also a Software Engineer at Yext.
Salary benchmarks
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