Senior Director of Risk and Fraud, Etsy
$204-266k
Plus equity package and an annual performance bonus
More information about location
2 days a week in office (Brooklyn, New York)
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
$204-266k
Plus equity package and an annual performance bonus
More information about location
2 days a week in office (Brooklyn, New York)
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- We are seeking a senior organizational leader and a resilient self-starter who thrives in driving structure in ambiguous spaces, working in fast paced environments and using strong strategic and critical thinking skills to define solutions to new problem sets
- The ideal candidate has a passion for developing others, spotting and developing talent, and bringing out the best in your teams
- You are a doer and an influencer who will work directly with our cross-functional partners (Engineering, Product, Policy, Legal, etc.), as well as all of the teams within Trust & Safety, to scale global projects from inception to launch
- 12+ years of leadership experience in risk, fraud, or payments, demonstrating deep subject matter expertise in fraud with a proven ability to apply that expertise in a two-sided marketplace
- A thoughtful, collaborative leader with strong executive-level communication skills and a highly developed ability to influence others
- A successful track record leading n large operational organizations specializing in payments risk, account abuse, customer support, and/or strategy
- The ability to partner seamlessly with product and engineering team members in furtherance of developing tech solutions to support risk detection and operational excellence
- Experience assessing regulatory risks, as well as practical, business, and reputational risks and can apply that assessment to a marketplace business model
- Executive presence and clearly articulate strategies, goals and outcomes at the C-Level
- Adaptable and resilient in nature and quickly pivot - and bring your team along for the ride - as the business landscape evolves
What the job involves
- The Senior Director of Risk and Fraud within our Trust & Safety Organization leads our fraud and risk strategy and operations that is the backbone of safeguarding Etsy’s marketplace to prevent fraud loss at scale
- As a two sided marketplace, fraud shows up in many complex ways
- You will architect and evolve fraud prevention strategies while balancing great customer experience
- This is a full-time position reporting to the Vice President of Trust & Safety
- This role will focus on financial loss from fraud across a two sided marketplace. Your organization includes teams: Fraud, Account Security, Merchant Risk and Recovery
- Develop ongoing strategies to quickly and efficiently identify and remove high risk and fraudulent sellers from the marketplace, minimizing negative impact to Etsy and our buyers
- Build and cultivate an impactful internal team of 50+ people. You will also develop and oversee outsourced components of the work, including third party integrations
- Set the vision and strategy for your team and oversee employee performance, implementing, managing and reporting through metrics and key performance indicators
- Set the long-term strategy and guide managers and program managers to support your vision through daily, weekly, and monthly initiatives
- Help your partners across the company build successful products by highlighting marketplace risks and strategizing solutions
- Review, recommend, and assist in the implementation of new methods, processes and procedures to make daily operations more efficient and effective
- Partner with Product, Engineering and Analytics teams to conceptualize and refine automated detective controls crafted to identify risks, based on seller behavioral shifts and patterns
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Application process
- If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company values
- We commit to our craft - Our work has the power to change lives. That’s why we strive to learn continuously and excel at what we do
- We minimize waste - Time, resources, and energy are precious, so we focus only on what will have the greatest impact
- We embrace differences - Diverse teams are stronger, and inclusive cultures are more resilient. When we seek out different perspectives, we make better decisions and build better products
- We dig deeper - The best solutions to meaningful challenges are rarely easy or obvious. We stay curious, balance our intuition with insights, and decide with confidence
- We lead with optimism - We believe in our mission, and we believe in each other. We see the world as it is, set ambitious goals, and inspire one another with generosity of spirit. Together, we reimagine what is possible
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
People progressing
Became the Director of International Strategy and Operations after a year and 2 months as a senior manager in the division. After nearly 5 years in that role, they became Director of Marketing and International Strategy & Operations, and six months after that was promoted to Senior Director in that same department.
Salary benchmarks
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Diversity, Equity & Inclusion at Etsy
- Diversity is a priority at Etsy, owned by everyone:
- A diverse workforce is critical to Etsy’s success—it makes us a stronger, better, more resilient and more relevant company. We have an inclusive culture and each of us actively creates opportunities for underrepresented groups to join, thrive and advance at Etsy
- We welcome all perspectives:
- As individuals, we invite a variety of viewpoints and experiences—especially when they conflict with our own. We encourage questions more than statements, and provide a safe environment in which all employees can surface and discuss concerns
- We measure and share openly:
- We contribute to broader progress by evaluating, iterating and transparently communicating our successes and failures internally and externally
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