Senior Product Manager, 8am

• 6-8+ years of product management experience in B2B SaaS environments, with a track record of taking complex products to market, including CRM management, CRM automation, and AI initiatives, in high-growth, scaling organizations
• Demonstrated ability to learn complex domains quickly and become an effective advocate for users in specialized or technical fields. Experience in legal tech, regulatory technology, compliance software, or other industries with complex workflows and regulatory requirements is a plus
• Strong experience in customer discovery methodologies, with demonstrated ability to synthesize qualitative and quantitative insights into actionable product strategies
• Significant hands-on experience in discovering and delivering technology products collaboratively with UX designers and engineers
• Proven experience leading cross-functional initiatives without formal authority, with the ability to influence and align senior stakeholders
• Strategic mindset with the ability to identify, create, and deliver growth initiatives in ambiguous environments
• Business acumen with the ability to build business cases and prioritize customer needs within a business context
• Strong analytical and communication skills. You should be able to develop clear, testable hypotheses and communicate complex strategies clearly to technical and non-technical audiences
• Experience with agile development methodologies and modern product tools (Jira, Confluence, Figma, analytics platforms)
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation

Desirable

• We are seeking an exceptional Senior Product Manager to join 8am’s specialty legal practice management group
• In this role, you will leverage artificial intelligence and automation to transform how attorneys in specialized practice areas such as Immigration and Personal Injury manage cases from initial client intake through resolution, delivering greater clarity, organization, and efficiency in their daily work
• This is a strategic and hands-on role, ideal for someone who can quickly develop a strong understanding of specialty legal workflows and attorney pain points, even without a legal background, by partnering closely with domain experts and subject matter specialists while leading product strategy, customer discovery, and cross-functional collaboration
• As Senior Product Manager, you will drive product strategy for specialty-focused capabilities, including workflow automation, deadline tracking, case management, document handling, and client collaboration tools
• You will lead cross-functional teams within an empowered team model, working in a triad partnership with a UX Designer and Tech Lead to deliver solutions that maximize case outcomes while minimizing administrative burden
• The ideal candidate is passionate about creating customer value, learns new domains quickly, and has a track record of delivering AI-powered solutions that improve how people work
• Experience in legal tech, regulatory environments, or other compliance-heavy industries is a plus; however, a willingness to deeply engage with the specialty legal space and advocate for practitioners is essential
• Develop a deep understanding of the specialty legal practice management market and the needs of attorneys, paralegals, and their clients
• This includes research and quantitative data analysis to identify high-value opportunities that increase 8am's competitive advantage
• Lead collaborative discovery with your design and engineering partners to gain a deep understanding of customers' pain points
• These may include complex case type management, form preparation and filing, tracking deadlines and expirations, collecting documents from clients, and coordinating with external agencies and parties
• You will co-own the identification of problems, shaping of solutions, and delivery of outcomes
• Drive the strategy and vision for initiatives, defining business cases and ROI of automating routine processes, such as document intake, status tracking, deadline management, and client notifications
• Leverage an understanding of bringing AI-powered solutions to market by partnering with the AI infrastructure team to align roadmaps
• This includes intelligent intake, document extraction, and workflow automation assistance
• Drive continuous problem-solving through data analysis, user feedback, and outcome measurement that directly measure customer value and outcomes created, such as case cycle times, document processing time, and client satisfaction
• Lead cross-functional alignment around outcomes, ensuring product success is measured, progress is tracked, and corrective action is taken to reach goals
• Collaborate with Product Operations, Data Intelligence, and Analytics teams to establish proper measurement frameworks and dashboards
• Champion customer empathy while making strategic trade-offs when business and customer priorities conflict
• Effectively influence, negotiate, and articulate strategy with stakeholders at all levels to build organizational alignment around your vision
• Collaborate with Product Marketing and GTM teams to develop commercialization strategies that optimize business outcomes and enhance customer value across solo practitioners, boutique firms, and high-volume practices
• Partner with Customer Success and GTM to drive adoption and change management, ensuring customers realize measurable efficiency gains and ROI from automated workflows
• Leverage AI to accelerate discovery, validation, and delivery cycles across the product team
• Understand and influence the 8am product vision and strategy across the organization