Product Operations Associate, Genies
AI Avatars
$70-120k
Creating avatars
Be an early applicant
Creating avatars
201-500 employees
Be an early applicant
$70-120k
201-500 employees
Company mission
To unlock a more authentic type of human expression, enabling people to be more comfortable with their true selves in the digital world.
Role
Who you are
- 1–2 years of experience in product operations, research, QA, or creator/production-oriented roles (internships count!)
- Strong attention to detail and organizational skills; you naturally spot issues and propose fixes before anyone else does
- A passion for AI, gaming, entertainment, or digital characters—you’re excited about what’s coming next
- Clear communication skills and the ability to give both structured feedback and narrative insights
- Strong curiosity about how things work and how they can be improved
- Comfortable with ambiguity and evolving workflows in a startup environment
- Experience using AI tools like ChatGPT, Midjourney, Perplexity, or Character.ai
- Bonus: familiarity with Unity, prompt engineering, or 3D production workflows
What the job involves
- Genies is looking for a Product Operations Associate to join our growing Product team and help operationalize the future of Smart Avatars
- This role is critical to the success of our AI Avatar initiatives: you’ll work closely with Product Managers, Engineers, Designers, and external IP partners to train, test, and optimize AI Avatars, ensuring every experience is delightful, on-brand, and deeply engaging for users
- You’ll be responsible for avatar research, production coordination, user testing, customer interviews, and prompt iteration—all helping bridge the gap between our creative ambitions and technical execution
- Support Avatar Production: Conduct research on talent and IP personas to inform Smart Avatar personality, visual identity, and conversational style
- Build, Train, and Test Smart Avatars: Evaluate conversation quality, personality alignment, and fan experience. Write and iterate on prompts, memories, and behaviors
- Operationalize Smart Avatar Creation: Roadmap and manage the development schedule of Smart Avatars as they are built and released in the Genies ecosystem
- User Research & Interviews: Conduct structured interviews and usability studies with early users and fans. Analyze qualitative data to inform product decisions
- QA & Feature Validation: Proactively identify bugs, issues, and mismatches in AI responses. Collaborate with engineers and PMs to suggest fixes and improvements
- Document Workflows & Feedback Loops: Help streamline avatar development systems, tracking experiments, training data, version history, and user insights in clean documentation
- Benchmarking & Competitive Analysis: Stay on top of emerging trends in AI companions, fandom culture, and character-driven chat experiences. Present findings to the team
- Operationalize AI Companion Scaling: Work with cross-functional partners to identify bottlenecks and build scalable playbooks for training and launching AI characters
Our take
Genies is a leading avatar company, bridging the gap between the physical and digital worlds. With the number of users in the digital space growing exponentially, Genies' goal is to help people more accurately depict themselves online.
While avatars have been around for a while, Genies provides users with greater customization options. For example, thanks to a partnership with Gucci, users can now buy digital designer clothing for their avatars.
The fact that Fortnite sold $1B in avatar skins in one year alone highlights how popular avatars still are in the gaming and entertainment industry. Genies has raised nearly $270M in funding and hopes to capitalize on this opportunity moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2022
$150m
SERIES C
May 2021
$65m
SERIES B
Total funding: $255.3m
Company benefits
- You'll work with a team that you’ll be able to learn from and grow with, including support for your own professional development
- You'll be at the helm of your own career, shaping it with your own innovative contributions to a nascent team and product with flexible hours and a work from home policy
- You'll enjoy the culture and perks of a startup, with the stability of being well funded
- Comprehensive health insurance for you and your family (Anthem + Kaiser Options Available), Dental and Vision Insurance
- Competitive salaries and 401K program for all full time employees
- Flexible paid time off, sick time, monthly mental health days and paid company holidays; in addition to paid parental leave, bereavement leave, and jury duty leave for full-time employees
- Health & wellness support through programs such as monthly wellness reimbursement
- Working in a brand new, bright, open-environment and fun office space - there’s even a slide!
- Choice of MacBook or windows laptop
Company HQ
Los Angeles, CA
Leadership
Akash Nigam
(CEO)CEO and founder at Blend, then co-founded Genies in 2017 - has been CEO since. General Partner and Founder at Humans since 2020.
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