Associate Compliance QA Manager, Coinbase

• An ideal candidate would have 6+ years BSA/AML experience with high quality technical expertise at an equivalent financial services organization, fintech or advisory firm, regulator or law enforcement agency
• A professional compliance qualification is a must (ICA, ACAMS or equivalent)
• Strong communication skills and presence: ability to interface with regulators and executive teams
• Line management experience
• Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base
• Experience in project management and process improvements
• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organisation
• Strong planning skills; able to manage multiple priorities and tasks
• Travel requirements up to 10% to Coinbase offices and vendor locations
• Strong Data Analytics knowledge (Excel or Google Sheets)

Desirable

• Coinbase is committed to preventing illicit activities on our platform, safeguarding against criminal exploitation, and ensuring full compliance with legal and regulatory standards
• As the Associate Manager for the International Escalations & TMS L1 QA Programs, you will play a pivotal role in supporting Coinbase's AML/CFT (Anti-Money Laundering/Combating the Financing of Terrorism) program
• Your primary responsibility will be leading a team of Quality Assurance Experts who conduct thorough reviews of international investigations
• Oversee the Transactions Monitoring System (TMS) Quality Assurance Programs for International Escalations and TMS Level 1 Reviews
• Manage a team of Senior Quality Assurance Analysts
• Conduct weekly capacity planning reviews and allocate cases for auditing based on analyst capacity
• Establish, maintain and enhance QA metrics and Standard Operating Procedures
• Partnering with Operations on initiatives to improve output, quality metrics and key risk indicators
• Perform Root Cause Analysis to surface underlying systemic drivers of persistent opportunity areas of improvement
• Assist with compliance, internal audit or regulatory, Design Effectiveness Assessments and Operational Effectiveness Testing of relevant TMS Processes
• Ensure service level agreements and quality metrics are met for both individual and team performance
• Collaborate with internal teams, including Data Analytics, Escalations, Financial Crime Compliance, and Learning & Development to launch or improve workflows and processes
• Utilize a deep understanding of metrics to drive data-driven recommendations
• Continuously add value through effective impact analysis, prioritization, and efficient project execution
• Conduct post-implementation reviews and suggest process revisions as necessary
• Ensure comprehensive change communication and coordination
• Identify and implement process optimization opportunities to enhance efficiency and eliminate roadblocks
• Handle ad-hoc assignments as required