Director of Product Management, Salesforce

• Strategic Product Leader: 10+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C
• Platform Visionary: Experience leading platform-level products and unified service layers at global scale
• Technically Fluent: Strong understanding of API-first design, integrations, and commerce architecture
• Executive Communicator: Ability to align stakeholders across a complex, matrixed environment and influence at the C-level
• Customer Obsessed: Passion for turning complex workflows into elegant, agent-assisted solutions

Desirable

• As Product Director, eCommerce & Self-Service, you will define and drive the vision, strategy, and execution of Salesforce’s next-generation digital commerce ecosystem. This includes ownership of our customer-facing platforms—such as the Billing Portal with its new agentic experiences for guided actions, the Tableau Portal and Store, and the OneCheckout global payment experience—as well as the unified API-first service layer that enables seamless, cross-channel capabilities at scale
• You’ll define a strategy that not only simplifies transactions but also leverages innovations like Agentforce and Data Cloud to create personalized, AI-driven experiences
• Success will require close partnership with leaders across Product-Led Growth (PLG), Technology & Products, Product & Pricing Strategy, and Revenue Operations, ensuring alignment on priorities and delivering an integrated experience that drives growth
• This role offers a unique opportunity to shape the commerce foundation for Salesforce’s future, influencing key decisions across engineering, architecture, UX, and GTM teams
• Customer-Facing Experiences:
• Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance
• Unified Service Layer:
• API-first platform delivering consistent, scalable capabilities across channels and integrated systems
• Your Impact:
• Set the Vision: Build a unified eCommerce strategy that integrates agentic experiences, personalization, and automation for a deeply connected customer journey
• Build the Future: Drive next-gen capabilities powered by Agentforce, Data Cloud, and modern AI/ML technologies to deliver smarter, faster, and seamless experiences
• Lead and Scale: Grow and empower a talented product team to deliver high-impact outcomes
• Influence at Scale: Partner with senior executives and cross-functional leaders—including PLG, T&P, Pricing, and Revenue Ops—to deliver transformative digital solutions that fuel Salesforce’s growth strategy
• Own the Metrics: Define KPIs for adoption, revenue impact, and operational efficiency—tracking progress transparently and iterating for impact