Technical Account Manager, Silverflow
More information about location
Payment processing technology
Job no longer available
Payment processing technology
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To provide a state-of-the-art upgrade for payment providers, shielding them from the current antiquated legacy technology still in use today.
Role
Who you are
- You’re an enthusiastic and driven professional with:
- 3-5 years’ experience in a technical, engineering, or client support role, and ready for your next step
- Confidence in client-facing situations and curiosity about how payments work
- A solid understanding of APIs, web services, and system integrations
- Strong planning and project management skills, you thrive on keeping things moving
- Analytical thinking and a practical approach to solving complex problems
- Commercial awareness and the ability to spot opportunities for Silverflow and our clients
- Experience collaborating with Sales, Product, or Engineering teams
- Willingness to travel within the EU and UK
- Excellent interpersonal and communication skills, with professional-level English
- Bonus: Previous experience in payments or fintech
- As Silverflow is an office-first company, being located in the Netherlands and able to work onsite is essential for this role
What the job involves
- We’re looking for a Technical Account Manager to join our team in Amsterdam!
- In this role, you’ll work hands-on with enterprise clients, guiding them through technical implementations and helping them succeed as they integrate and launch on Silverflow’s acquiring platform. You’ll combine deep technical knowledge with a strong client focus, acting as a trusted advisor throughout onboarding and beyond. As part of the Technical Account Management team, you’ll play a key role in driving customer success and shaping how leading acquirers and large digital merchants scale with Silverflow
- As a Technical Account Manager at Silverflow, you’ll serve as the primary technical contact for our clients before, during, and after they go live. You’ll work cross-functionally with Product, Sales, and Engineering to ensure a seamless integration experience and ongoing technical success. This is a client-facing, solution-oriented role where you’ll deepen your technical expertise while helping lead acquirers and large digital merchants to get the most out of Silverflow’s platform
- You’ll also help to shape the future of Silverflow’s ideal customer support experience by:
- Implementing Silverflow’s products and solutions for our acquirers, PSPs, payfacs and partners
- Working closely with Silverflow’s sales and account management teams to grow our client base to ensure successful integrations of Silverflow’s solutions
- Working with our customers, you will be their product owner, ensuring they understand our platform, while deepening Silverflow’s understanding of our clients’ unique business and technical needs
- You will be their dedicated point of contact for all items regarding their technical integration and new feature requirements
- Explaining how our APIs, SDKs and various other systems work. Ultimately, helping the customer to solve any technical issues they have and provide scalable solutions. You will also work directly with internal development & product teams
- Managing and prioritising support ticket flows between clients and our engineering feature teams
- Consulting with our customers, and using data to identify and specify new features and actionable insights to optimise payments via Silverflow’s platform
- Willingness to learn and use tools such as QuickSight and CloudWatch to understand client requirements and generate payment insights
Our take
Silverflow is addressing the longstanding challenge of outdated backend processing systems in the payment industry. While notable disruptors like Adyen, Stripe, and PayPal have transformed the front end, offering merchants user-friendly and innovative solutions, the backend infrastructure has largely remained rooted in technology from the past. This gap prompted Silverflow's founders to envision a new approach.
Silverflow's solution is to offer offering a singular API to connect seamlessly with card networks, reducing both the cost and complexity of payments processing for its clients. The platform, which is designed for ease-of-use and enriched with valuable data, allows both legacy and new players alike to innovate their processing approach for more secure and efficient payments.
A recent infusion of capital reflects the confidence in Silverflow's vision and the potential impact of its solution. The funding will be instrumental in accelerating the company's global expansion plans, building on its successful entry into the US and APAC markets in early 2023. Silverflow is well-positioned to further disrupt the payment processing market and establish itself as a category leader.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Chance to work for an established start-up
- Training and development budgets & mentorship opportunities
- Rewarding career development with autonomy
- Highly inclusive work environment (we have 20+ nationalities)
- Fun company culture
Company HQ
Jodenbuurt, Amsterdam, Netherlands
Leadership
Anne Willem De Vries
(CEO)After finalising their degree in Applied Physics, they joined Bain & Company. Then moved on to work in Private Equity and gained experience in card payment at Ayden.
Paul Buying
(CTO)After finishing their masters in AI, they went on to be a Software Engineer and Team Lead at Cambridge Technology Partners, SpringSource and Everett. Also founded LiveWords, a cloud translation platform which was later acquired by Concorde Group.
Robert Kraal
(CBDO)After completing their degree in Geophysics, they began their career at Bibit. They then moved onto RBS/Worldpay where they served as the Lead Account Manager before moving to Google. They also worked at Ayden as the COO.
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