B2B SaaS Senior Product Manager, Tidio
Integrations
More information about location
AI-powered customer service platform
Open for applications
AI-powered customer service platform
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To help small and medium businesses grow by giving them access to a top-notch AI-driven tool.
Role
Who you are
- Previous experience as a Product Manager in a tech product company
- Solid understanding of a B2B SaaS market:
- Have delivered at least two integrations end-to-end
- Excellent goal-oriented approach with the ability to identify opportunities as well as issues, propose solutions, and drive implementation
- Proven experience in being a strategic partner with business orientation in the area of product development
- Data-driven mindset that allows you to make accurate analyses and improve your work continuously
- Adaptable attitude - ability to work in a fast-paced environment, receptiveness to change
- Great communication skills
- Passion for product development
- Fluent English (C1)
Desirable
- Experience with LLMs
- Building and/ or managing a software partner program
- Experience in B2B SaaS for SMBs/ mid-market
- Working as a start-up owner/entrepreneur
What the job involves
- By joining Tidio as a Product Manager, you will become a crucial member of our Product Team
- You will work closely with the Lead Product Manager and take responsibility for our Integrations, OpenAPI, Marketplace & Lyro AI solutions which require external data sources
- Work alongside Machine Learning, forging real-time data solutions for Lyro AI Agent
- Be responsible for our integrations ecosystem, including Integrations, OpenAPI, Tidio Marketplace & Software Partner Program
- Monitor relevant metrics, identify issues and potential opportunities for PLG
- Develop comprehensive and well-researched product artefacts, such as Business Cases/ Epics & Roadmap providing clarity to the business
- Work closely with your immediate team, including an Engineering Manager, Engineers (Backend, Frontend, QA) and a Designer
- Communicate effectively to the broader business including product roadmap, new features and answers to other team's inquiries
- Work hand in hand with the Lead Product Manager to agree objectives, leading metrics and prioritise initiatives
Application process
- CV review and introduction call with a Recruiter
- Interview with the Lead PM + VP of Product
- Home assignment
- Final interview with Chief Strategy Officer (CSO) and Lead PM with feedback on the task with additional questions
- Offer and fireworks! 🎉
Our take
The events of the past few years have seen customer service requests shoot up, proving overwhelming for small-to-medium sized businesses. Tidio offers an all-in-one platform for customer service enquiries, leveraging live chat apps and AI-powered chatbots to scale customer service operations without the needed for added staff.
There are a number of customer service automation platforms, but Tidio stands out for its simple implementation and structure. Users can integrate Tidio with third-party services, like email providers or Facebook, enabling teams to manage customer enquiries from a shared inbox, streamlining communication.
With the company finding that its chatbots and sales generation features have positively impacted revenue, its no surprise that demand is high (Tidio has already secured over 500 million unique users.) It is a well-funded and popular company, which sets it up nicely for future success as it moves to scale operations and expand market reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
32% female employees
18% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2019
$1m
SEED
Mar 2018
$0.8m
SEED
Total funding: $1.8m
Company benefits
- Flexible work - work from home, one of our offices, or a company-supported coworking space
- Min. 26 days off
- Annual salary review
- Individual work equipment
- Premium medical insurance
- Sport & wellness budget
- Development budget
- Tech guilds where you can discuss the latest news in your field
- Buddy program
- Referral program
- Free English classes
- Apple discounts
- Tidio Camp in summer, Winter parties, regular team get-togethers… we always try to make room for fun!
Company values
- Focus on impact
- Take ownership
- Learn & share
- Play fair
Company HQ
Śródmieście-Północ, Szczecin, West Pomeranian Voivodeship
Articles
Leadership
Marcin Wiktor
(Co-Founder)Co-founded Tidio in 2013 after receiving a Master's Degree in Political Economy and Financial Analysis from the University of Gdansk.
Titus Golas
(Co-Founder & CEO)Co-founded Tidio in 2013 and was listed as one of Forbes 30 under 30 four years in a row.
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