Customer Data Analyst, Dayshape
£32-43k
More information about location
AI-powered resource management software
Job no longer available
AI-powered resource management software
101-200 employees
Job no longer available
£32-43k
More information about location
101-200 employees
Company mission
To improve people's working lives.
Role
Who you are
- You have a proven track record in data analytics, analysis and visualisation
- You have strong SQL and data visualisation skills and are comfortable using tools such as Excel, Power BI, MS Fabric, Tableau, SAP BI, Azure data explorer, and Azure Data Lake Store
- You have experience working in or with professional services firms, bringing valuable context on how our customers operate, where they gain value and what challenges they face
- Comfortable with uncertainty and enjoy working within an ambiguous environment where we don’t always have established ways of working, but you are willing to get stuck in to define these processes for the future
- Excellent communication skills, with the ability to present complex data in a clear and concise manner
- Comfortable discussing technical concepts, with an appreciation of engineering fundamentals
- Have a strong ability to operate both independently and in a collaborative team environment
- You have a natural curiosity and are passionate about learning new skills and technologies
- You have strong collaboration skills and can work closely with other data analysts, and other stakeholders including product managers, engineers, and customer success representatives, to gather requirements and ensure the successful implementation of data-driven solutions
- You have a keen attention to detail, allowing you to spot patterns, trends, and anomalies within datasets, ensuring the accuracy and reliability of the analysis performed
- You are a proactive problem-solver and can identify challenges, propose solutions, and take the initiative to improve data analysis processes and reporting methods
- Passionate about delving into the detail
Desirable
- Experience working with complex enterprise software applications
- Knowledge of Microsoft Azure, SQL, Kusto, Python
What the job involves
- Dayshape is a single product company, and the Product department interfaces with almost every other Dayshape team including Engineering, Sales, Marketing, Customer Success, Professional Services and Support
- As a Customer Data Analyst you will work closely with these departments to help deliver the data and insights that Dayshape and our customers need to be successful
- This role will focus on understanding our customers behaviours, needs and outcomes, helping us to strengthen adoption, retention and value delivery
- You will work closely with our existing Product Data Analyst, who focuses on product usage and feature performance
- Together you will form a complementary partnership and will work as a team to support each other
- You will be deep diving into Dayshape’s customers use of the Dayshape application and uncovering insights regarding their business performance to drive customer success and growth strategies
- Sharing those insights via intuitive dashboards and reports will be a core part of your responsibilities
- Work alongside our Product Data Analyst and in partnership with our engineering colleagues to extend our Dayshape analytics solution
- Work with Product and Engineering team members to develop the mechanisms to obtain customer analytics
- Partner with Dayshape customer facing teams, in particular Customer Success, and take the lead on creating, developing and maintaining customer-facing reports, dashboards and insights identifying trends, risks and opportunities that inform proactive engagement and intervention strategies and that enhance customer adoption, satisfaction and renewals
- Connect with stakeholders and customers and deliver presentations on the narrative of the data
- Help identify opportunities to improve the customer experience, streamline service delivery and optimise outcomes through data-led recommendations
- Collaborate with internal teams to turn data insights into product and business improvements through helping to identify opportunities to improve product performance and customer experience
- Support Marketing and Sales departments with relevant data which can translate into marketable messaging, differentiators and unique value propositions
- Assist in the development of KPIs across the breadth, depth, usability, frequency and sentiment measurements of Dayshape to help drive underlying performance analysis
Application process
- The deadline for applications is Friday 19th September at 12pm
- Initial screening calls will be conducted around this date and interviews will follow in the couple of weeks after
Our take
Dayshape offers AI-powered resource management software developed to help professional services firms meet profit and growth targets, and client service standards, and offer more rewarding careers for employees. Its features include automated resource scheduling, approval workflows and engagement performance alerts, capacity planning tools, and skills tracking.
Dayshape has 30,000+ global users across 20 countries, including two of the Big Four professional services firms. This is a big coup: competitors are plentiful in this space, especially now that complex hybrid workforces have increased the market appetite for tools to help manage them. As a purpose-built and dedicated solution, Dayshape’s focus on automation, people-first planning, and real-time project financials, gives it an edge against legacy resource management tools.
Dayshape is using its remarkably fast growth (it’s regularly been the fastest-growing Scottish tech company of the year) to continue its global expansion into the US, where the professional services industry includes well over a million different firms.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company benefits
- Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement
- Innovation Week twice a year, a chance to experiment and work off-project
- Regular All Hands meeting for inspiration and over-communication
- Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, online games, D&D, and at-home cocktail classes!
- Genuinely nice, smart people to work with, who are excited about growing our company
- Volunteering time – up to 20 hours a year to participate in volunteer work
- At least £1,000 per year to spend on professional and personal development
- 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days
- Private healthcare and rewards through Vitality
- Enhanced family leave
- Income protection and death in service cover
- Matched 5% salary sacrifice or auto-enrolment workplace pension scheme
- Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service
- Salary sacrifice EV car scheme
Company HQ
Edinburgh West End, Edinburgh, UK
Leadership
Andrew Bone
(Co-Founder & Chair )Originally a Software Engineer, who then worked as an Assurance Executive with PwC, and then took on various roles at RBS.
Alastair Andrew
(Co-Founder & Principal Engineer)Previously a Software Engineer at Graham Technology, who went on to complete a PhD in Computer Science at the University of Strathclyde.
Matt Cockett
(CEO)Matt brings extensive experience in scaling global tech companies in people-centric sectors and will guide the business as we expand into more geographies and industries.
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