Senior Customer Experience Associate, Camber
Workflow tool for behavioural health providers
Job no longer available
Workflow tool for behavioural health providers
101-200 employees
Job no longer available
101-200 employees
Company mission
To make behavioral healthcare accessible and affordable.
Role
Who you are
- The ideal candidate will be a self-starter with a proven track record of driving results in a fast-paced environment
- Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges
- Alignment on company values — it’s the first chapter of our company story. You’ll be expected to cultivate and nurture existing values, and also play a lead role in shaping how it unfolds
- Independence, throughput, and velocity — an ability to drive and build projects from 0-to-1. You'll need to identify problems, build alignment, and execute solutions with a high degree of ownership and autonomy
- Healthcare experience a plus
What the job involves
- Juniper is seeking a highly motivated and experienced customer-focused operator to join our dynamic team
- The CX Senior Associate will play a key role in managing relationships with enterprise-level clients at multi-million dollar companies, collaborating closely with CEOs, CFOs, and other senior RCM stakeholders to drive value and ensure client success
- Serve as the primary point of contact for enterprise-level clients, building and maintaining strong, long-lasting relationships
- Provide strategic guidance and thought leadership to clients, leveraging industry expertise, best practices, and data analysis to create recommendations
- Consult with clients to understand their revenue cycle management challenges and priorities, and align Juniper's solutions to meet their needs
- Act as “voice of the customer” — partner with internal Engineering teams to provide new product feedback, assist with feature roll-outs, and ensure a high Net Promoter Score (NPS) through excellent client experiences
- Take initiative in investigating issues, bugs, or other challenges, working closely with internal teams to find solutions and ensure client satisfaction
- Maintain a strong understanding of the insurance billing claims lifecycle end-to-end
- Utilize intermediate Excel skills to analyze data, generate reports, and derive actionable insights for clients and internal stakeholders
- Actively seek and cultivate referrals from existing clients to drive new business opportunities and expand Juniper's client base
Our take
Mental Health plays a significant role in many people's lives, and the need for accessible help avenues is growing. To cater to this, Behavioural Health Clinics need better operational systems, which is where Camber comes in.
Camber's platform offers automated billing for insurance reimbursement, built specifically for therapy clinics. This bolsters clinicians' capacity to cater to a larger patient base, and can help consumers to save money.
Camber is aligned with a broader trend in healthcare, where organizations are moving towards automation and efficiency enhancement. Its efforts have brought on extensive funding led by the likes of Y Combinator, with which the company will expand its service offerings.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Feb 2025
$30m
SERIES B
Jun 2022
$10m
SERIES A
Total funding: $43.2m
Company benefits
- Health: Aetna is our provider, with nation-wide coverage with free virtual urgent care 24/7
- Mental Health: If your mental health provider is out-of-network, we'll help reimburse up to $100 per treatment week. This is to ensure that you don't feel compelled to choose lower-cost therapist options that don't provide the best value to you.
- Dental: Guardian is our dental coverage provider with 100% coverage for preventative services (eg. routine cleanings)
- Vision: We use Guardian for our vision coverage with in network allowance of $150 for frames and exams, lenses, frames and contacts frequency for 12 months
- HSA & FSA: We offer a high-deductible health plan via Aetna, which is HSA compatible. We also offer medical and dependent care FSA options, where you can contribute pre-tax dollars to use on those expenses
- 401K: We offer a flexible 401K plan administered through Human Interest, with options for both traditional and Roth 401K
- Wellness Benefits: We'll provide a $100 fitness benefit per month for you to spend at your own discretion
- Paid Time Off: You have 18 paid vacation days a year - use it or lose it! Rollover of up to 3 vacation days to the next calendar year
- Office Culture: For folks in NYC, we have a hybrid office culture, where folks come into the office 3-5 times a week - we generally ask that if you're in the city, that you come in on Mon, Tues, and Thurs. We don't monitor basge swipes though. If you're working remotely, traveling, visiting homes, etc. - no problem! Just let your team know. And Fridays, almost everyone works from home
- Commuter Benefits: For folks in NYC, we offer a commuter benefits of $116 per month which can be used for transportation into the office
- Team Lunches: For those based in NY of SF, lunches provided in the office Monday through Thursday
- Team Events: For those based in NY or SF, monthly team get-togethers will provide an opportunity for team-bonding outside of work, with each team event owned and planned by different members on the team
- Book Club: Every month, we have company book club hosted by a different person each time. Topics range from startup theory, neuro-diversity, leadership, creating supportive & inclusive cultures in the entrepreneurship space, and more
Company HQ
Flatiron District, New York, NY
Leadership
Celina Qi
(Co-Founder)Previously worked as a Business Analyst for McKinsey & Company and a Computer Science Teaching Fellow at Harvard.
Christophe Rimann
(Co-Founder)Prior work includes Consultant at McKinsey & Company, Technical Program Manager at Facebook and CEO of The Baca Group.
Nathan Lee
(Co-Founder)Worked as a Consultant at McKinsey & Company and a Business Manager at The Harvard Crimson.
Salary benchmarks
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