Enterprise Customer Success Manager, Sitetracker
German Speaking
Remote in London
Project management platform for critical infrastructure
Be an early applicant
Project management platform for critical infrastructure
201-500 employees
Be an early applicant
Remote in London
201-500 employees
Company mission
To accelerate the transition to a fully connected and sustainable future.
Role
Who you are
- We are looking for a native/fluent German speaking Enterprise Customer Success Manager to join our growing Customer Success team
- We are looking for an experienced Enterprise Customer Success Manager to join our growing Customer Success team
- Professional working level efficiency communicating in German as a minimum
- Experienced at creating and executing a success plan; with particular focus on identifying and demonstrating business value realisation for the customer
- The ability to explore customer’s business requirements or processes, and align them with Sitetracker functionality
- Demonstrable experience of engaging with new and existing stakeholders at all levels of an enterprise organisation, including the ‘C-Suite’
- Have the ability to create and deliver a high-touch communication plan
- Show a technical aptitude and understanding of a deployed solution
- Be a self-starter and show willing to pursue personal development
- Demonstrate passion and enthusiasm for customer success
What the job involves
- As an Enterprise Customer Success Manager, you will be working with customers at all stages of their lifecycle from implementation through go-live as they deploy and adopt the Sitetracker solution
- Working closely with our customers, your key objective will be to demonstrate the value Sitetracker provides to an organisation by identifying, and enabling, their business drivers and objectives
- You will ensure that Sitetracker’s capabilities support their long-term goals, enabling the customer to maximise their investment in the platform and see value from our solution
- Working closely with all teams across Sitetracker, you will own customer on-boarding, user adoption, value realisation and customer advocacy to ensure long-term partnership and the retention of our customers
- Within 60 Days, You'll:
- Work with cross-functional teams to learn the Sitetracker product and its capabilities
- Undertake internal certifications to accelerate your product knowledge and onboarding
- Learn and adopt Sitetracker’s playbooks
- Work closely with customer success, and other teams, to establish yourself internally
- Meet with customers within your territory
- Become the main point of contact for your customers
- Within 180 Days, You'll:
- Establish regular cadence and interaction with your customer base
- Become a trusted advisor and advocate for your customer
- Partner with your customer to develop a blueprint for success
- Understand the customer’s business goals and objectives
- Identify (potentially) new KPIs for the customer
- Align your customer goals with Sitetracker functionality
- Create an action plan on how to deliver against identified goals, KPIs and functionality
- Identify additional revenue-generating opportunities
- Be able to articulate the value of Sitetracker
- Ensure you have referenceable customers to support a wider sales effort
- Be a strong contributor (internally) and identify opportunities for process improvement
- Continue to develop your own Sitetracker product knowledge
- Within 365 Days, You'll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
- Continue to develop a strategic account plan for your customers to support product expansion and ensure customer retention
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customisations, or enhanced product functionality
- Establish yourself as an integral part of the customer success team
- Lead by example and welcome new CSMs as they join the team
Salary benchmarks
Our take
Sitetracker offers companies in telecoms, energy, real estate, construction, and engineering a full-lifecycle project management platform. With big names like AT&T and British Telecom on its client list, it's clear the company is making waves in managing large-scale, complex projects.
With the infrastructure sector booming - think Smart Cities, high-speed connectivity, EV charging stations, and alternative energy - Sitetracker is in the perfect position for growth. While the company has steadily expanded since its launch, it's really picked up speed in recent years, fueled by industry growth. Its international expansion has been impressive, securing major contracts across Europe and beyond, and raising significant funding to continue its momentum,
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2022
$66m
SERIES D
Jan 2021
$42m
SERIES C
Total funding: $153m
Company HQ
Montclair, NJ
Leadership
Timothy May
(Co-Founder & CTO)Prior to co-founding Sitetracker in 2014, they were the Director and PMO at BD. They also spent 7 years at Glemser Technologies as the Director of Professional Services.
Giuseppe Incitti
(CEO)Joined Sitetracker in 2016 as CEO. Prior to that, they were the VP of Worldwide Operations at MongoDB, a Senior Director of Corporate Development at TIBCO Software, and an Equity Reseacher in Aerospace & Defense at Morgan Stanley.
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