Customer Success Manager, Amplify

• Bachelor’s Degree or related work experience
• 2+ years of experience in Account Management, Customer Success or related fields
• Experience managing multiple projects in a fast-paced environment
• Excellent verbal, written and presentation skills
• Travel required

Desirable

• We are seeking a Customer Success Manager (CSM) who will serve as the primary point of contact for Amplify customers, ensuring they have a superior customer experience
• The CSM is responsible for managing the account relationship, overseeing account onboarding and back-to-school implementations, and providing ongoing support to their Amplify customers
• The CSM will manage the customer’s student achievement goals and work collaboratively across the organization to ensure those goals are met. The CSM is expected to retain existing business and will support expansion within their accounts
• Own strategic customer engagements from launch through the post-sale customer lifecycle, being accountable for account success and retention
• Serve as the Amplify primary point of contact for district leaders and educators, working in close collaboration with Sales and Professional Learning to deliver a superior customer experience
• Develop partnerships with account leaders to build strong relationships and set multi-year student achievement strategy
• Monitor implementation progress and account health in collaboration with Customer Success Specialists, maintaining knowledge of project status to communicate to customers and internal partners
• Lead regular check-in meetings with customers including goal setting and impact reviews to ensure account progress towards strategic goals and teacher and student performance; create and distribute meeting minutes and provide regular updates for assigned accounts
• Lead and coordinate development of Professional Learning plan for customers, collaborating with product specialists as needed
• Review and analyze account data to understand usage trends, sharing key insights with customers to inform ongoing curriculum strategy
• Determine order and priority of account issues and help to implement solutions or workarounds, coordinating with internal teams; communicate with district/school personnel to provide timely updates on issue resolution
• Maintain expertise across Amplify’s suite of products to advise accounts across all curriculum needs