Channel Partner Business Operations Analyst, Smarsh
£52-64k
Cloud-based archiving and compliance solutions
Be an early applicant
Cloud-based archiving and compliance solutions
1001+ employees
Be an early applicant
£52-64k
1001+ employees
Company mission
To enable customers to take advantage of the latest communication and collaboration tools, while staying ahead of compliance risk.
Role
Who you are
- 3–5+ years of experience in Business Operations, Revenue Operations, Channel Operations, or Sales Operations roles
- Experience working in a B2B SaaS or recurring revenue environment, preferably within a channel or partner-led GTM model
- Proven track record supporting forecasting, pipeline management, and performance reporting in a sales or partner organization
- Hands-on experience working with CRM systems (Salesforce preferred) and reporting/BI tools (e.g., Tableau, Power BI, Looker)
- Experience supporting cross-functional teams including Sales, Finance, Marketing, and RevOps
- Demonstrated ability to manage and improve data quality, reporting accuracy, and operational processes
- Experience working in global or matrixed organizations with multiple stakeholders and regions is a plus
- Experience contributing to or supporting the rollout of operating frameworks, governance models, or process standardization initiatives
- Exposure to partner ecosystems (resellers, MSPs, alliances) and partner lifecycle metrics (activation, productivity, retention)
What the job involves
- The Channel Partner Business Operations Analyst is responsible for supporting the operational execution, data integrity, and performance visibility of the global channel partner organization
- Reporting to the Global Operations Director, Channel Partners, this role acts as the analytical and operational backbone of the channel business — enabling accurate forecasting, consistent reporting, and scalable process execution across partner recruitment, enablement, and renewals
- This is a highly cross-functional role, working closely with Channel Sales, Partner Success, Enablement, Finance, and RevOps teams to ensure the channel operates with rigor, clarity, and accountability
- Support accurate forecasting and performance tracking across the partner ecosystem
- Maintain and validate partner pipeline and renewal forecasts
- Track performance across key metrics including ARR, renewals, and partner contribution
- Identify gaps, risks, and inconsistencies in forecasting data
- Partner with CAMs and PSMs to improve forecast accuracy and discipline
- Reporting & Performance Analytics
- Deliver actionable insights to support decision-making and channel performance management
- Build and maintain dashboards for partner performance, pipeline, and renewals
- Analyze trends across partner productivity, activation, and retention
- Support QBRs and executive reporting with data-driven insights
- Provide ad hoc analysis to support strategic decisions
- Systems & Data Management
- Ensure data integrity and operational consistency across channel systems
- Maintain data accuracy within Salesforce and partner systems (PRM where applicable)
- Support deal registration, partner attribution, and renewal tracking processes
- Identify and resolve data quality issues impacting reporting and forecasting
- Partner with RevOps & Enterprise/Business Applications Teams to align on data models and definitions
- Process Execution & Governance
- Support the implementation of scalable, standardized channel processes
- Execute and enforce operational processes across onboarding, forecasting, and renewals
- Support governance frameworks and rules of engagement across partner teams
- Document and maintain standard operating procedures (SOPs)
- Ensure global consistency while supporting regional execution needs
- Cross-Functional Alignment
- Act as a coordination point across channel and internal functions
- Partner with Finance on ARR tracking, renewals, and reporting accuracy
- Support CAM, PEM, and PSM teams with operational insights and data needs
- Collaborate with Marketing and Product teams on partner performance visibility
- Align with Cross Functional Operations & Enterprise/Business Applications Teams on reporting standards, tooling, and automation
- Process Improvement & Automation
- Continuously improve operational efficiency and scalability
- Identify bottlenecks and inefficiencies in current workflows
- Recommend and support automation of manual processes
- Contribute to the evolution of channel operating frameworks
- Support system enhancements and tool optimization initiatives
Salary benchmarks
Our take
The emergence of new digital communication technologies provides businesses with a great opportunity for growth. But regulated businesses need to ensure they carry out communications monitoring, archiving, and compliance to stay on the right side of regulators. This can be difficult to do with new tech - to the extent that some businesses are hesitant to adopt it at all.
Of course, there’s a substantial appetite for ways to get around this obstacle and therefore reap the business benefits of modern comms. Smarsh provides just that, with its suite of archive, storage, and monitoring tools. In the two decades since its founding, the platform has netted over 6,500 clients including top worldwide banks, brokerage firms, insurers, registered investment advisors, and state and local government agencies in the US.
This puts Smarsh in a formidable position going forward. The issue the company addresses is only getting more acute as the volume of communications increases, more tech is brought to market, and the hybrid work model pushes more communications online. Smarsh’s extensive, top-tier global reach will help it field this growing market opportunity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (2 rounds)
May 2015
$28m
LATE VC
Sep 2007
$15.6m
LATE VC
Total funding: $43.6m
Company benefits
- Healthcare insurance: We provide medical, dental and vision insurance and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses
- Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a "take-what-you-need" time off policy as well as flexible work arrangements
- Recognition: We're big on kudos for a job well done. Our employee recognition program enables co-workers to nominate their peers who best embody our core values for recognition
- Life and disability insurance: Fully paid life and disability insurance coverage is provided from the day you start your job
- Wellness program: You're happier when you're healthier. So we reimburse a portion of employees' monthly health club expenses
- Retirement savings: We match a percentage of your retirement savings contributions. Smarsh employer match invests immediately, so it's yours from day one
- Sabbatical: The Smarsh sabbatical program provides a time to recharge, study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service
- Giving back: Through our community partnership program, Full Circle, employees make a positive difference and receive paid time off for Full Circle activities so they can support the organizations that matter most to them
- Employee assistance program: We offer free and confidential assessments, short-term counseling, referrals and follow-up services to employees for personal or work-related issues to support their mental and emotional well-being
- Cellphones: To support our mobile and geographically dispersed workforce, we offer corporate cellular plan discounts with both AT&T and T-Mobile
- Getting here and home: Biking and taking public transit to work is not only cool but a smart and green thing to do. Smarsh proudly reimburses for monthly transit costs and biking expenses
- Parental leave: We want to support our colleagues who are starting a family. Smarsh offers paid leave to help you welcome your new bundle(s) of joy into the world
Company HQ
Portland Downtown, Portland, OR
Leadership
Stephen Marsh
(Founder & Chairman)Previously worked on capital market systems at Fidelity Investments, and then moved to a Senior Product Manager role at CCBN. They are also a board member at The Wild, Asset Compliance Inc., and ComplySci.
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