Data Center Operations Technician, Amazon
Networking
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Understanding of basic computer hardware architecture
- Hardware parts identification
- Basic knowledge of networking infrastructure: cabling and networking equipment identification
- Strong Communication Skills
- Passionate about IT infrastructure and hardware
- English proficiency is required - interviews will be conducted in English
- This position also has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines
Desirable
- Hardware troubleshooting knowledge
- Knowledge on Data Center industry is advantageous
What the job involves
- As a Data Center Operations Technician you will have the opportunity to provide our internal workforce with infrastructure related support, resolving tickets related to hardware (Motherboard, RAM, CPU, GPU, etc) and networking (Link Down, Optics Replacements, Switch Replacements, etc)
- At all times you will be working with experienced Data Technicians or on defined directed workflows
- Maintain a high level of system reliability by resolving trouble tickets efficiently
- Technical troubleshooter for hardware problems
- Troubleshoot technical issues on various platforms by following instructions and standard operation procedures
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data Center power & cooling events
- Meet 24x7 On-Call requirements and response during shift rotations
- Install & configure racks of hosts in line with internal SLAs
- Resolve trouble tickets for hardware devices in your region
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares
- Enforcing Amazons Security Best Practices
- Interact with third party vendors & contractors
- Engage with Remote Hands & Eyes
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 190 more jobs at Amazon