Senior Data Scientist, TravelPerk
3 days a week in office
Corporate travel platform
Be an early applicant
Corporate travel platform
1001+ employees
Be an early applicant
3 days a week in office
1001+ employees
Company mission
To connect people in real life in the most enjoyable and sustainable way possible.
Role
Who you are
- 3+ years of experience – as a Data Scientist or similar role
- Great communication skills – You can explain technical findings in a way that non-data folks understand, both written and spoken, in English
- A knack for numbers – You should be comfortable with time series forecasting, regression models, and machine learning techniques to predict customer service demand
- Coding skills – Strong experience with Python or R as well as SQL to build and refine forecasting models
- Forecasting know-how – Hands-on experience with tools like Prophet, ARIMA, XGBoost, or similar forecasting methods
- Data wrangling & visualization – You can clean, process, and analyze large datasets, and turn them into clear insights using Pandas, NumPy, or Looker
- Customer service operations understanding – You know how things like workforce planning, service levels, and ticket volumes impact forecasting
- Proactive & self-driven – You take ownership of projects and continuously improve models and processes
What the job involves
- As a (Senior) Data Scientist specializing in forecasting for Customer Care, you will be responsible for developing predictive models to estimate future contact volumes, staffing needs, and operational trends
- You will analyze historical data, identify patterns, and apply statistical and machine learning techniques to improve forecast accuracy, ensuring efficient resource allocation and capacity planning
- Collaborating with Workforce Management, Operations, and Product teams, you will help drive data-driven decisions that enhance service efficiency and customer experience
- Develop and Maintain Forecasting Models – Build and refine predictive models to estimate contact volumes, staffing requirements, and customer service demand using statistical and machine learning techniques
- Analyze Historical Trends – Identify patterns in customer inquiries, seasonality effects, and external factors (e.g. , disruptions, product changes) that impact customer care demand
- Optimize Staffing and Resource Allocation – Work closely with Workforce Management to align forecasting outputs with staffing strategies, ensuring optimal agent availability
- Evaluate Forecast Accuracy – Continuously assess model performance, implement improvements, and incorporate feedback to enhance prediction reliability
- Conduct A/B Testing and Scenario Analysis – Simulate different business conditions and operational changes to measure potential impact on workload and service levels
- Collaborate with Cross-Functional Teams – Partner with Operations, Finance, and Data to integrate forecasting models into decision-making processes and automation efforts
- Monitor and Report Key Metrics – Develop dashboards and reporting tools to track forecast performance and provide actionable insights to leadership
- Stay Up-to-Date with Industry Best Practices – Research and implement the latest forecasting techniques and technologies to enhance customer care efficiency
Our take
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. TravelPerk has built a platform free from micromanagement, creating an experience that puts business travellers first.
TravelPerk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that TravelPerk has a product market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like Revolut, Farfetch and Beyond Meat.
According to TravelPerk, its unit economics are strong already, which puts it in a strong position to grow without diluting itself too much through investment. The company is still innovating and said it is planning to release more products that will give the business traveller more freedom and flexibility than ever before. Its new Edinburgh hub and partnership with fintech unicorn Pleo, TravelPerk is undoubtedly committing to a period of scaling. Exemplifying this is its Series D funding of $104 million awarded in January 2024, which will boost TravelPerk's AI and automation capabilities to aid its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Jan 2025
$200m
SERIES E
Jan 2024
$104m
SERIES D
Total funding: $735.7m
Company benefits
- Stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Company values
- We are owners
- Impact over effort
- A 7* experience
- We are a team
- Be a good person
Company HQ
El Parc i la Llacuna del Poblenou, Barcelona, Spain
Articles
Leadership
Avi Meir
(CEO)Founded Hotel Ninjas (hotel software) acquired 2 years later by Booking.com. Previously VP of budgetplaces.com (marketplace for hotels).
People progressing
Initially joined the TravelPerk team in 2020 as a Data Analyst before becoming a Senior Data Analyst in 2021 and a Data Analytics Manager in 2022.
Salary benchmarks
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Diversity, Equity & Inclusion at TravelPerk
Felicia Norman-Williams (VP People)
- We have created the Perk Promise: our commitment to ensuring our people live their best life, do their best work and fulfil their potential in a community where they feel like they belong. This forms part of our Belonging philosophy, centred on creating an inclusive workplace.
- Beyond nationality and gender, we embrace various forms of diversity. Our hiring processes and language are inclusive, encouraging all candidates to apply. We follow a meritocratic approach in rewarding the right behaviours and performance.
- In our Tech department, we're dedicated to supporting women in tech. We’ve launched the TravelPerk Academy in partnership with All Women, promoting equal opportunities. Our first graduates include five talented women who became our Software Engineers. We also have a 'Women in Builders' community, which provides a safe space for women in tech to learn and share together. We run workshops on product diversity, inclusion, and unconscious bias for the Builders team.
- Through these efforts, we cultivate a diverse, inclusive organisation where every individual can excel, contributing to our shared success
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