Enterprise Customer Success Manager, Section
$130-150k
Business e-learning platform
Job no longer available
Business e-learning platform
21-100 employees
Job no longer available
$130-150k
21-100 employees
Company mission
To make elite business education more affordable and accessible.
Role
Who you are
- 5+ years of experience in a Customer Success, Account Management, or similar client-facing role
- Proven track record of managing and growing enterprise accounts, ideally with Fortune 100 brands
- Strong business acumen with the ability to understand complex organizational structures and decision-making processes
- Deep interest and knowledge in the use of generative AI for knowledge work and enterprise solutions
- Ability to effectively communicate the value and potential of AI technologies to clients at various technical levels
- Exceptional communication, presentation, and interpersonal skills
- Strong analytical skills to assess client needs, develop business cases, and measure the impact of Section's solutions
- Ability to build trusted advisor relationships with key decision-makers
- Experience with customer success platforms and CRM tools
- Bachelor's degree or equivalent experience
What the job involves
- Section is seeking an experienced Enterprise Customer Success Manager to join our Enterprise Sales team
- In this role, you'll be responsible for managing and growing a portfolio of 40-50 enterprise accounts representing a significant amount of Section’s recurring revenue
- Develop a deep understanding of each client's business, industry challenges, strategic objectives, and current AI capabilities, serving as the primary point of contact and building strong relationships with key stakeholders, executive sponsors, and AI champions
- Utilize Section's AI proficiency tools and courses to measure pre- and post-adoption AI maturity, justifying ROI and driving expansion opportunities while owning the end-to-end customer lifecycle from AI readiness assessment to renewal
- Lead strategic, consultative conversations demonstrating how AI enhances various business functions (e.g., sales, marketing, finance, operations) to drive adoption across the organization, aligning Section's AI solutions with clients' existing platforms, priorities, and initiatives
- Proactively identify and pursue expansion opportunities by uncovering unmet needs and proposing solutions that align with the client's business strategy
- Develop and execute strategic account plans to drive AI product adoption, customer satisfaction, and revenue growth
- Collaborate with internal teams to design and deliver AI-focused learning solutions that address specific client challenges and use cases
- Monitor customer health metrics, AI adoption rates, and value realization, proactively addressing any issues or concerns
- Stay current with emerging AI trends and applications to provide thought leadership and strategic guidance to clients
- Provide regular updates and forecasting to leadership on account status and renewal risks
Our take
Section, formerly Section4, is a business management e-learning platform launched by New York University Professor, author and tech entrepreneur Scott Galloway. The company addresses the growing skills gap in the labor market, where workers cannot afford the time or cost of in-depth grad school programs.
Rather than focusing on long-term or full-time education, Section targets professionals who wish to upskill with two to three-week ‘sprint’ courses, taught by eminent professors. Since its launch, the company has delivered courses to over 20,000 students across the globe.
Although competing with big industry names like Udemy and Masterclass, Section has some interesting standouts in their demographics - with managers, directors, and executives at companies like Airbnb, Coca-Cola, and Netflix having all enrolled. In fact, over half of the Fortune 100 is represented in their alumni. The company's niche approach, in an industry that’s set to be worth over $660 billion by 2027, has generated both investment and interest that should help fuel its success into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-30% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2021
$30m
SERIES A
Dec 2018
$7m
EARLY VC
Total funding: $37m
Company benefits
- Fully remote: We work from home, so we'll see you on Zoom - no need to do the dishes first
- Tuition matching: We'll match $500 annually towards education (and if you want more, just ask)
- Comprehensive health, dental, and vision coverage: for you and your family
- Flexible PTO: We offer flexible PTO and 13 company-wide holidays - no checking Slack while you're out
- Equity options: Our team members are stakeholders in our company and our vision
Company HQ
Lower Manhattan, New York, NY
Leadership
Scott Galloway
(Founder)Founder of various businesses, including Prophet Brand Strategy, Red Envelope, Firebrand Partners and L2. They have also sat as the Director of multiple Boards, namely: Gateway Computer; Eddie Bauer; and The New York Times. Currently, Clinical Professor of Marketing at NYU Stern School of Business, which they have been doing since 2002.
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