Customer Success Manager, Pentera
Automated security validation platform
Be an early applicant
Automated security validation platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
Pentera's mission is to put an end to the constant struggle with the perpetual lag in cyberthreat detection, remediation, and mitigation.
Role
Who you are
- The ideal candidate would be experienced in Customer Success Management within the Cyber Security Industry
- We’re looking for a highly motivated customer relationship leader that’s ready to build and nurture relationships, drive value through the adoption of our product portfolio, and identify opportunities for expansion
- We’re looking for someone who strives to understand the core security priorities of our customers, position how Pentera can meet those needs, and is ready to advocate/relay the voice of the customer within the Pentera ecosystem
- 3+ years of previous proven experience as a Customer Success Manager as part of a Global organization, managing global accounts
- Experience working at Cyber Security Company
- Experience managing renewal contracts and identifying upsell and cross-sell opportunities
- Willingness to travel
- Bachelor’s degree or higher
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Strong technical, analytical, and problem-solving skills
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and time management
- Good interpersonal skills, people person — you enjoy building and maintaining relationships
- Results-oriented, agile, proactive, and maintain the ability to work both independently and as a part of a team
What the job involves
- We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding Pentera's relationships with a portfolio of customers
- Operate as the lead point of contact for all matters specific to your accounts
- Representing the company at customer accounts and voicing customers’ needs internally ensuring customer expectations are met
- Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers
- Forecast and track renewals and other key account metrics
- Seek growth & sales opportunities within the portfolio of accounts
- Develop technical understanding of the Pentera product portfolio
- Work closely with our Delivery Engineers to develop and execute on engagement strategies
- Maintain close collaboration with our Sales and Channel teams
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Gather, catalog, and report customer feedback to relevant stakeholders to ensure customer sentient is embedded into our product and experience development
- Manage ad-hoc queries from customer accounts
- Record account details and customer activity within the CRM platform
Our take
Over the last decade, the number of Israeli-founded cybersecurity companies has quadrupled – marking the country out as a would-be global leader in the industry. Many are led by founders with deep experience in national defence and intelligence, such as Check Point’s Gil Shwed.
Pentera comes from a similar school. Co-founding CEO Arik Liberzon, who now serves as CTO, spent sixteen years prior to Pentera working at the coalface of national defense, even heading up the IDF’s Cyber Warfare Group.
It’s this robust background that has allowed Pentera to become not only a highly respected name in Enterprise Security Validation, used by Deloitte, IDB Bank, and NEC, but also in more sensitive government projects.
The company has been growing rapidly since emerging from stealth and appointing Amitai Ratzon as CEO in 2018. Having achieved Unicorn status in early 2022 and now operating in over 400 countries, Pentera won the cybersecurity-focused Black Unicorn Award 2022 and continues to forge lucrative partnerships. Pentera's momentum looks set to continue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2022
$150m
SERIES C
Sep 2020
$25m
SERIES B
Total funding: $189.5m
Company benefits
- Remote work opportunities
- Health, Dental, Vision, Disability & Life Insurance, and Flexible Spending Account (FSA)
- Onsite gyms and team workouts
- Free daily meals, stocked kitchen, happy hours & game room
- 401(k) and matching
- Company equity & performance bonuses
Company HQ
Burlington, MA
Articles
Leadership
Arik Faingold
(Chairman)Is also the Co-founder, Chairman & President of IT services company Comm-IT. Former CTO & General Manager of OpenTV Israel.
Arik Liberson
(CTO)Was CEO until Amitai Ratzon assumed the position in 2018. Previously spent 16 years working in the Israel Defense Forces and Airforce, including a three year spell as Head of the Cyber Warfare group at the IDF’s Computer Service Directorate.
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