Client Success Manager, Cohere Health
$95-103k
+ Bonus
Clinical intelligence company
Open for applications
Clinical intelligence company
501-1000 employees
Open for applications
$95-103k
+ Bonus
501-1000 employees
Company mission
To make the healthcare journey better for everyone.
Role
Who you are
- 4–7 years in client-facing roles (client management, client success, account management, or similar)
- Bachelor’s degree in a related field
- Proven ability to build strong client relationships and deliver high satisfaction
- A collaborative teammate who works seamlessly across functions
- Excellent communicator, comfortable presenting and speaking on the fly
- Strong analytical skills with experience using data to drive decisions and outcomes
- Able to think both strategically and operationally to solve complex client challenges
- Highly organized with excellent time-management habits
- Thrives in fast-changing, ambiguous environments
- Willing to travel up to 25%
- Experience with PaaS models, delegated vendor models, or value-based care is a plus
- Experience with government clients is a plus
- Background in SaaS or technical environments, and familiarity with software tools
- Strong project management skills (planning, execution, cross-functional coordination)
- Healthcare experience strongly preferred; patient or provider-facing experience a plus
- Familiarity with Salesforce, Confluence, JIRA, and Google Suite
What the job involves
- We are seeking a Client Success Manager to join our Client Management Team
- In this role, you will be responsible for taking ownership for steady state account relationships and acting as the primary point of contact for your clients
- You’ll bridge the gap between proactive account management and hands-on client engagement- owning performance insights, process improvements, and relationship building that enable smoother workflows and improve client satisfaction
- This is an opportunity to cultivate relationships across the client organization to develop insights, shaping how they perceive the value we deliver, and ensuring that they are receiving the best support possible
- You'll serve as the primary client advocate, building strong cross-functional relationships and leveraging clear, strategic communication to ensure seamless and efficient value delivery
- Lead and execute day-to-day program operations, including client touchpoint preparation and presentation, reporting delivery, issue resolution, and responding to ad hoc client requests
- Partner with Strategic Accounts to deeply understand the client’s organizational structure, goals, and opportunities, and translate that insight into a tailored value proposition that drives measurable outcomes with Cohere Health
- Generate materials and reporting that can be leveraged to deliver insights to the Client and demonstrate how the program is performing against key success metrics
- Function as the client’s advocate and the subject matter expert to the rest of the Cohere organization
- Document and create organizational visibility to key internal stakeholders on:
- Insights including outstanding roadmap opportunities, areas of risk, and key client activities and expectations
- Progress of weekly/monthly/quarterly initiatives
- Key account metrics (e.g., relationship status, progress to goals, roadmap, etc.)
- Work collaboratively with various internal stakeholder groups such as product, engineering, service operations, clinical programs, sales, and analytics to ensure that our clients realize the full value of the services we deliver
- Lead and manage associate team members by providing mentorship, setting clear goals, overseeing their work, and fostering a collaborative environment to drive client success and achieve project objectives
- Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services
Application process
- Connect with Talent Acquisition for a Preliminary Phone Screening
- Meet your Hiring Manager!
- Behavioral Interview(s)
Our take
Every year, billions of dollars are wasted in healthcare through overtreatment, failure of care coordination and administrative complexity. Cohere Health blames this on outdated processes, time-consuming manual systems and slow decision-making - which the company aims to combat with its clinical intelligence platform.
The platform automates processes to avoid care delays and friction between parties. It also provides analytics to help identify the most suitable physicians and care paths for the patient much faster and more easily. While there are other automation solutions for healthcare, Cohere stand outs by improving the whole patient journey, rather than just automating an administrative transaction.
Through partnerships with organizations like Humana and the American Academy of Orthopaedic Surgeons, Cohere Health serves millions of members and thousands of physicians. It has grown to be recognized as a top player in the space, as it continues to expand its offering and stands to benefit from the rising interest in clinical intelligence.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$90m
SERIES C
Feb 2024
$50m
LATE VC
Total funding: $196m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Flexible Time Off & Holidays
- 401(K) Retirement Plan with Employer Match Program
- Wellness Coach App
- Parental Leave
- Learning & Development Opportunities
Company HQ
West End, Boston, MA
Leadership
Siva Namasivayam
(CEO)Worked as a Software Engineer for Intel before working at Fidelity and spending 4 years as a Gartner Director of Consulting. They were CEO of SCIO Health Analytics before co-founding Cohere Health.
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