Senior Manager of Customer Insights, Ollie
Stake in the company available
Pet food retailer
Open for applications
Pet food retailer
101-200 employees
Open for applications
Stake in the company available
101-200 employees
Company mission
To put healthy food in every dog bowl across America.
Role
Who you are
- We are looking for a highly skilled and business-savvy researcher who knows how to wield both quantitative and qualitative methods, has a passion for understanding customers’ needs, and is skilled at leveraging insights to assess opportunities
- The ideal candidate is a self-starter, possesses excellent written and verbal communication skills, has a sharp eye for detail and strong organizational skills, and thrives in a fast-paced, high-impact environment
- You have 5-7 years of experience in consumer insights with experience applying learnings to business decisions. More than simply collecting & handing off data – we care deeply about applying it to make strong recommendations that move Ollie forward!
- You are a skilled researcher: you know how to pair the right methodology with the right objective and are skilled at asking questions in highly strategic, non-leading ways, to yield high-quality data
- You have an innate ability to “find the story,” and are skilled at explaining your rationale & presenting your recommendations to others, including Senior- and Executive-level leadership
- You have vast data analysis skills (Excel/Google Sheets) & experience layering in CRM/database information to uncover a deeper understanding. Bonus if you have prior experience utilizing data vis tools such as Looker or Lightdash
- You are a self-starter, have a high EQ and possess a keen curiosity to learn and grow
- You have extensive experience juggling multiple projects simultaneously and collaborating with stakeholders across different functions
- It’s a plus if you have direct experience with Ollie or the premium pet industry, and are tapped into how the competitive landscape is evolving. It’s a must that you are passionate about this fast-growing space!
- It’s a plus if you have experience with sensory testing or running research on food & beverage consumer products
- You have at least a college degree in marketing, business, or a related field
What the job involves
- As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members
- Ollie is looking for a Senior Manager, Customer Insights to shape & execute impactful research that will help steer our business in its next phase of growth, while keeping our customers & their pups at the heart
- This role will play a critical role in driving the Insights roadmap and will work closely with cross-functional partners, including those focused on Member Experience, Product Development, Brand Marketing, and Health & Science
- This role is remote and will report to Ollie’s Director of Member Experience
- Apply your experience in quantitative and qualitative research methods (including surveys, focus groups, and IDIs), to make confident recommendations about the need & best approach for collecting insights
- Drive the end-to-end research process, starting with defining objectives alongside stakeholders, and including drafting, recruiting and deploying projects
- Utilize your strong data analysis skills to slice data by important attributes and uncover compelling learnings
- Connect the dots between research findings and first-party Ollie data, applying what you learn to make well-rounded business recommendations
- Present your findings in an engaging and powerful way to colleagues and leaders and contribute to the democratization of data by sharing where applicable across the org
- Alongside Ollie’s Director of Member Experience, you will maintain the health of Ollie’s Customer Insights program by contributing to the team roadmap, ensuring projects stay on track & on budget, and monitoring response rates
Our take
A new trend has emerged coined the “humanization of pets.” Pets are being invited into the bed or the couch, fed more nutritious food, provided top-notch healthcare and treated as members of the family. Ollie is going after one of the fastest growing segments of that market: organic, healthy and environmentally friendly dog food.
Ollie’s diet is curated by vets and packaged for the correct serving size based on your pet’s age and weight. The food is prepared in USDA approved kitchens that, when not cooking for Ollie, produces human food. This level of high quality is what makes Ollie so appealing for pet owners.
Crucially, the startup is a DTC brand, meaning that its success is driven wholly by its online presence and word of mouth, as well attracting funding from celebrities like Serena Williams. Given the exceptional quality of its product, strength of consumer market, and loyal customer base, it is poised for continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
26% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2024
$21.3m
SERIES D
Mar 2020
$29.4m
LATE VC
Total funding: $82.9m
Company benefits
- Competitive salary and a stake in the company
- Sponsored 401k program with employer match up to 4%
- Comprehensive health coverage including medical, dental and vision
- Unlimited vacation policy that you're encouraged to use
- Paid parental leave
- 1-week paw-ternity leave for new dog parents
- Ollie subscription for one dog
- Inspiring pack members!
Company values
- We do it for the dogs
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Nick Stafford
(CEO)Previously COO at Leesa Sleep, COO at Cove co-working, VP at Amazon-backed marketplace LivingSocial, and ran the world largest yacht charter company.
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