Senior Manager of Technical Account Management, Corelight
$224-287k
+ Equity
Network & cloud security
Job no longer available
Network & cloud security
201-500 employees
Job no longer available
$224-287k
+ Equity
201-500 employees
Company mission
To help defend the world's most sensitive, mission-critical organisations.
Role
Who you are
- 10+ years of experience in customer success, technical account management, or technical leadership within an enterprise software environment, with 5+ years of direct people management experience overseeing global or multi-regional technical teams
- 5+ years of direct experience in Technical Account Management, Systems/Sales Engineering, or advanced Enterprise Technical Support
- Demonstrated success leveraging industry-standard customer success and CRM platforms (e.g., Salesforce, Gainsight, Client Success) to build forecasting models and track organizational health
- 6+ years of experience in the cybersecurity industry is highly preferred
- Education: A degree in Computer Science, Cybersecurity, or a related technical field (or equivalent practical experience)
- Strategic & Executive Communication: Exceptional capability to translate highly complex technical concepts into clear, persuasive strategic summaries for both deep technical experts and executive-level stakeholders
- Enterprise Advisory & Governance Mindset: Extensive experience working directly with strategic enterprise customers at a consultative level, establishing deep corporate trust, governance structures, and long-term partnerships
- Data-Driven Operational Leadership: Highly adept at developing, analyzing, and leveraging advanced performance metrics (KPIs/OKRs) to formulate global team strategies, optimize resource planning, and demonstrate quantifiable value to executives
- Organizational Agility & Change Management: Outstanding organizational, resource scheduling, and change-management skills with a proven ability to direct operations in a fluid, collaborative, and fast-paced environment
- Mission-Driven Leadership: Deeply passionate about cybersecurity, empowering enterprise network defense, and fostering an inclusive, low-ego, and diverse global team culture
What the job involves
- Be part of the team that defends the networks the world depends on Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve
- As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach
- By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape
- Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision
- As the Sr. Manager of Technical Account Management (TAM), you will direct the execution, strategy, and operational objectives of our global TAM organization, ensuring our most critical enterprise customers successfully leverage Corelight’s evidence-driven insights
- Leading a world-class, multi-regional team of highly technical professionals and senior individual contributors, you will establish frameworks that bridge the gap between our cutting-edge network detection technology and elite defenders
- By governing global product adoption strategies, refining department-wide operational methodologies, and aligning with cross-functional executive leadership, you will serve as a key catalyst in Corelight's continued hyper-growth
- Direct and Scale the Global Function: Manage, mentor, and develop a worldwide team of Technical Account Managers and senior individual contributors, establishing operational objectives, engineering career pathways, and cultivating a culture of technical excellence
- Architect Product Adoption & Retention Frameworks: Design and drive global, proactive strategies to maximize product adoption, establish corporate best-practice guidelines, and systematically mitigate customer churn risk across the enterprise portfolio
- Drive Executive Cross-Functional Alignment: Partner closely with Sales leadership, Engineering, Product Management, and Marketing to advocate for systemic customer needs, influence product roadmaps, and align departmental initiatives with broader corporate objectives
- Govern Operational & Process Optimization: Establish and refine global operational metrics, resource allocation frameworks, and tracking methodologies to improve overall organizational visibility, capacity planning, and team efficiency
- Resolve High-Stakes Systemic Escalations: Act as the definitive escalation point for complex technical challenges and high-priority customer satisfaction issues, orchestrating cross-departmental resources to achieve rapid and long-term resolution
- Maintain Enterprise Technical Ecosystem Expertise: Maintain a comprehensive understanding of Corelight offerings and broad industry trends, ensuring the team remains deeply integrated with adjacent enterprise technologies like SIEMs, SOAR tools, and major cloud providers
Our take
Corelight is a software company that integrates machine learning into cyber and cloud security. It develops NDRs (Network Detection and Response systems) alongside virtual, software and cloud sensors to better protect enterprises and institutions.
The company's most popular product is the Zeek Network Security Monitor, which is used by the likes of Amazon and Mozilla. It is also continually developing new products (such as a Cloud Sensor for Amazon Web Services) as the nature and complexity of cyber threats continue to grow.
Launched back in 2013, the company has been around for a while now, but it continues to keep up to date with the changing market. In 2024, Corelight secured immense Series E funding as it capitalises on the booming AI and cyber defense markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2024
$150m
SERIES E
Sep 2021
$75m
SERIES D
Total funding: $309.2m
Company HQ
Financial District, San Francisco, CA
Leadership
Brian Dye
(CEO)Former CPO of the company. Prior to this, they were EVP of Corporate Products at McAfee, Group VP and GM of the Mobile Platforms Group at Citrix, and SVP of Information Security at Symantec.
Seth Hall
(Co-Founder & Advisor)Currently an Affiliated Researcher at Lawrence Berkeley National Laboratory. Previously Research Engineer at ICSI and Team Member at Dragon Research Group.
Vern Paxson
(Co-Founder & Chief Scientist)Previously Director of the Networking Security Group at ICSI.
Robin Sommer
(Co-Founder)Currently Affiliated Researcher at ICSI and Lawrence Berkeley National Laboratory. Previously General Chair at the IEEE International Symposium on Security and Privacy.
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