Client Support Specialist, Woflow
Merchant data platform & task automation system
Be an early applicant
Merchant data platform & task automation system
201-500 employees
Be an early applicant
201-500 employees
Company mission
To structure the world's unstructured data
Role
Who you are
- This role requires an organized, proactive individual with outstanding communication skills and a customer-first mindset
- Experience: Minimum of 3 years in a customer support role, handling multiple communication channels (chat, email, and calls)
- Technical Support Background: Prior experience in technical support is required, with the ability to quickly understand and solve technical problems
- Client Engagement: Proven experience supporting U.S. clients, with a focus on customer satisfaction
- Language: Fluent in English, with strong written and verbal communication skills. You can break down and articulate complex ideas in simple, understandable ways
- Organization: Highly organized with strong attention to detail. Have a great approach to high level accuracy within a deadline-driven environment
- Adaptability: Comfortable working in a dynamic startup environment and taking ownership of client issues.You are highly proactive, curious, driven and self-sufficient
What the job involves
- We are looking for a Client Support Specialist who can bring expertise and dedication to supporting our clients and ensuring a seamless onboarding process onto our platform
- As a Client Support Specialist, you will be responsible for onboarding merchants to our tech platform and providing ongoing support to American clients
- You’ll play a vital role in ensuring client satisfaction by assisting with technical issues and fostering a positive user experience
- Support merchants through a full end-to-end platform onboarding process, guiding them in adapting to our tool and troubleshooting any issues
- Engage with clients via email and phone, ensuring all interactions are handled with professionalism and clarity
- Respond to and resolve technical inquiries in a timely and efficient manner
- Maintain accurate records of interactions and follow up to ensure client satisfaction
- Collaborate with cross-functional teams to escalate and resolve complex issues
Our take
Woflow helps delivery platforms, restaurants, and marketplaces structure their complex data, with APIs that bring capabilities such as, for example, correctly recognizing a request like "no mustard".
With the digital transition well under way, Woflow's data platform and ML-powered task automation system enables merchants to keep pace with consumer expectations. Through the platform, users can manage complex data at scale and automate many of their workflows for increased efficiency, to better serve customers while maintaining growth.
The platform has received considerable funding towards growth and product development. It recently acquired the European document digitization and data structuring platform XtremeAI, which will help extend business reach across Europe, add valuable knowledge to the team, and facilitate enhanced AI capabilities for its products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$7.3m
SERIES A
Mar 2021
$3.5m
SEED
Total funding: $11m
Company benefits
- Comprehensive medical, dental, & vision insurance plans for you and your dependents
- 401(K) plan with company matching
- Equipment for you to do your best work: laptop and a stipend for you to set up the perfect desk
- Flexible work hours
- Flexible, unlimited time off
Company values
- Customer Empathy: We make an effort to understand our customers' motivations and prioritize putting their needs first
- Collaboration: We work together. We help out and we never pass the buck
- Bias for Action: We are resourceful and we use our initiative. We figure it out - or figure out who can
- Passion for Learning: We have passion in our work. We are mastering our craft. We never stop learning or looking for the opportunity to learn.
- Trust & Transparency: We are open and candid with our teammates. We trust them and know they trust us
- Courage to be Bold: We have the leadership and self-confidence to build a new way. We believe in constant forward progress.
Company HQ
Belden Place, San Francisco, CA
Articles
Leadership
Will Bewley
(COO)Previously a constant at EY for 5 years, Corporate Finance Associate at Hermes Fund Managers and a Senior Product Quality Specialist at Zenefits.
Jordan Nemrow
(CEO)Extensive experience as a Software Engineer, including at TriNet and Teleborder.
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