Senior Customer Growth Account Manager, Tricentis
French Speaker
3+ days a week in office
Software testing platform
Posted today
Software testing platform
1001+ employees
Posted today
3+ days a week in office
1001+ employees
Company mission
To develop a comprehensive set of software testing tools to deliver end-to-end testing for DevOps and agile environments.
Role
Who you are
- 6+ years of progressive experience in managing complex SaaS customers
- Business acumen and commercial outlook, with a conceptual understanding of IT operations processes and best practices
- Ability to quickly develop strong relationships with the users/commercial partners/internal communities and drive outcomes
- Excellent verbal, written and interpersonal communication skills in English; any additional language is a bonus
- Experience in working with executives in client environments
- Bias for action and self-starter: highly motivated, energetic, and committed to getting results
- Comfort with a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed companies is also valuable
- Self-motivated and disciplined; ability to work independently with limited supervision in a hybrid work environment
- Working knowledge of Enterprise Network Infrastructures, Enterprise Firewall Configuration, Application Load Balancing, OS Firewall configuration
- Professional fluency in French is a critical requirement for this position. Candidates must be able to communicate effectively in both written and spoken French besides English
- German and/or Dutch language skills would be an advantageous addition to the candidate’s profile
What the job involves
- As a Tricentis Senior Customer Growth Account Manager, you will be the main point of contact for customers after the sale, ensuring they get value from their purchase and maximize the value of their Tricentis investment
- Your role will involve managing customer relationships to foster ongoing engagement, accelerate time to value, promote continuous usage, and resolve issues promptly
- A key focus will be driving renewals and expanding accounts by navigating enterprise organizations and working closely with Champions and account teams to secure timely renewals
- Be primary post-sale point of contact for all Customer Accounts tied to your role by engaging proactively with various customer teams on a regular basis
- Establish an action-oriented and rigorous approach to regularly engage with customers, ensuring consistent communication and driving results. Maintain visibility to your communications by accurately reporting customer interactions and updating systems and tools with critical insights and key findings
- Collaborate with customers to deeply understand their unique business goals and objectives, aligning product capabilities to their strategic priorities
- Develop and maintain a shared success plan with each customer, outlining key milestones and measurable outcomes that demonstrate progress toward their goals
- Proactively guide customers in achieving their objectives by leveraging product features, providing recommendations, and connecting them with additional resources or services
- Lead discovery sessions to identify additional use cases or unmet needs where the company’s solutions can add value, expanding the footprint within the customer’s organization
- Build relationships with stakeholders beyond the primary point of contact, proactively engaging with executives, influencers, and end-users to uncover new opportunities for expansion and help various departments unleash the value of Tricentis products ; Leverage your expertise to increase adoption and utilization of our products
- Partner with Customer Growth Solution Architect to ensure technical alignment with business goals; Demonstrate product features beyond core functionalities to help the customer achieve specific business results and maximum value from the product
- Identify opportunities from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
- Determine if/when customers are at risk and escalate to Tricentis CGAMs
- Be accountable for client consumption (product utilization), renewal and retention results
- Handle escalations and coordinate across functional areas of Tricentis to ensure flawless delivery (including Professional Services, Engineering, Education, Support and Sales)
- Support 40-50 Tier 1 & 2 customers, depending on size and complexity
- Maintain current functional and technical knowledge of products and services
- Metrics:
- 100% Timely Customer Engagement for all assigned accounts
- Time to value of new customers
- NRR, renewal rate and upsells
Salary benchmarks
Our take
In a traditional software development cycle, developers would take months to create and deliver a product. Testing involved writing scripts to test all the different parts of the program, and when the software changed, it usually broke the scripts and triggered a lot of time-consuming manual fixing.
Tricentis has modernized this process, bringing software testing into line with today’s agile development environment where programs are being updated more quickly and require faster testing. Tricentis' automated 'Continuous Testing' platform offers enterprises a streamlined way to ensure their software continues to perform as required in a fast-moving market.
Tricentis' solution is up to 10 times faster than manual testing and with a far lower error rate, leading to cost savings of up to 40%. This has built it a solid customer base of over 2,000 companies including major banks, insurance companies and telcos. Software testing and QA is estimated to be a $34 billion market, so Tricentis has the potential to establish itself as a major asset to any company engaged in software development going forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2024
$1.3bn
GROWTH EQUITY VC
Jan 2017
$154.8m
SERIES B
Total funding: $1.5bn
Company values
- Demonstrate Self-Awareness: Own your strengths and limitations
- Finish What We Start: Do what we say we are going to do
- Move Fast: Create momentum and efficiency
- Run Towards Change: Challenge the status quo
- Serve Our Customers & Communities: Create a positive experience with each interaction
- Solve Problems Together: We win or lose as one team
- Think Big & Believe: Set extraordinary goals and believe you can achieve them
Company HQ
East Oak Hill, Austin, TX
Articles
Leadership
Wolfgang Platz
(Chief Strategy Officer)A graduate of the Technical University of Vienna with over 10 years ofexperience across two CEO roles, founded Tricentis in 2001.
People progressing
Joined as a Trainee Solution Engineer in April 2017, promoted to Associate Solution Engineer after 2 months then promoted again to Technical Solution Architect after 1 year, 8 months.
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