Technical Support Engineer, Confluent

• Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
• Experience in diagnosing, reproducing, and resolving customer issues
• Desire to make customers successful through direct interaction
• Two out of these three:
• Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
• Operational knowledge of Java applications (stack, jmap, etc.)
• Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)

Desirable

• We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential
• Chart your own path and take healthy risks as we solve big problems together
• We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact
• Working with customers to resolve a wide range of issues with their Confluent deployments
• Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
• Communicating with our core engineering team to provide real-time product feedback from the field
• Improving product documentation and authoring knowledge base articles
• Creating and reviewing product demos and internal tooling
• Working closely with the team behind Apache Kafka!