Technical Support Engineer, Clari
$77-115k
+ Stock options
More information about location
Revenue operations platform
Open for applications
Revenue operations platform
501-1000 employees
Open for applications
$77-115k
+ Stock options
More information about location
501-1000 employees
Company mission
Clari's mission is to make revenue more reliable and predictable, improving the way the world does revenue.
Role
Who you are
- 2-4 years of relevant experience in Technical Support or an equivalent role
- Comfortable working with APIs, Salesforce, SQL/SOQL
- Experience reading code, and testing specific class/methods locally
- Experience writing scripts (Ruby, python, etc.)
- Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability rooted in a passion for customer experience
- A natural investigator who can demonstrate analysis, problem-solving, and troubleshooting skills
- Experience with Salesforce Service Cloud, Jira, and Slack is a plus
- Knowledge of Atlassian (Confluence) is a plus
- Knowledge of Twilio is a plus
What the job involves
- We are looking to add a key member to our Technical Support Team!
- We play an incredibly important role in our customers' success and we are on the front lines helping customers every day
- We are masters of our craft, enabling our customers to better understand and use our software, gather feedback to drive improvements to the platform, and empower sales teams to operate at peak performance!
- As a member of the Technical Support team, you will combine your business and technical expertise in a customer-friendly manner while assisting Clari + Groove customers
- You will also be responsible for maintaining our initial response time SLA (Service Level Agreement) and using internal resources to resolve customer issues
- You’ll leverage best practices to provide exceptional support and guidance to the customer
- Act as an engineering point of escalation for highly technical issues; taking end to end ownership from initial troubleshooting to issue resolution
- Serve as internal and external SME: able to identify expected and unintended product behavior
- Work through complex technical issues and provide direction to customers both in technical and non-technical terms
- Write scripts and queries to solve complex customer problems
- Document bugs and feature requests with Product and Engineering for product issues that are impacting customers
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Provide feedback and collaborate with Product and Engineering to identify common or emerging issues prior to escalation
- Part of weekend on-call rotation
- The working shift for this role is 9AM - 6PM PST
Our take
Clari’s revenue operations software scrapes data stored in digital infrastructure such as marketing automation systems, CRMs, emails, calendars, and content management systems, before using AI to deliver revenue forecasts.
In short, its purpose is to remove any doubt or guesswork from revenue forecasts, allowing businesses to plan for the future with more certainty. Clari has built up a solid base of over business customers so far including Adobe, Lenovo and Dropbox, and has more than quadrupled its valuation since 2020, with a now estimated value of over $2.6 billion.
The company’s recent surge in momentum makes a great deal of sense. Its 2022 acquisition and integration of Wingman, a conversational intelligence company, has added a level of granularity to its data tools which is appreciated by companies attempting to navigate a diificult global market.
Clari is exploring opportunities to introduce its software to its more than 250 portfolio companies, and plans to focus on hiring hundreds of employees to grow its presence in international markets. The company also has its eyes on acquiring additional companies with technology that can advance its product development efforts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2022
$225m
SERIES F
Mar 2021
$150m
SERIES E
Total funding: $496m
Company benefits
- No-cost health plans with low-cost family plans
- 401k plan
- Generous time-off programs
- Company paid parental leave
- Wellbeing and professional development funds
- Remote and in-office perks
Company values
- Garage state of mind: Keep the spirit of Clari's birthplace—the garage—by challenging norms, dreaming, remaining agile, and constantly innovating.
- Charge: We know success is ultimately a function of how well we execute, so we dream big and then Charge ahead to achieve remarkable things.
- Jazz band: Harmonize as a team while trusting improvisation as individuals.
- Dish Assist: Give assists to help your fellow Clarians score as you strive to improve your own game.
- One with customers: Make our customers rock stars because we win when they win.
Company HQ
Sunnyvale, CA
Articles
Leadership
Venkat Rangan
(CTO)After studying Computer Science at Miami, Venkat worked as a VP at Lucent Telecommunications and Rhapsody Networks, prior to co-founding Clearwell Systems. He co-founded Clari in July 2012, and has served as CTO along advisory roles since.
Andy Byrne
(CEO)Andy has over 19 years of experience in sales, marketing, business development. He was previously VP of Business Development at Clearwell, a leading provider of electronic discovery software.
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