Technical Account Manager, Benepass

• You are technically savvy with strong business acumen. You can understand complex technical concepts and explain them clearly to both technical and non-technical audiences
• You're proactive and solutions-oriented, always looking for ways to help clients maximize the value of our platform
• You have excellent project management skills and can manage multiple complex projects simultaneously
• You're a relationship builder who can establish trust with technical stakeholders while maintaining strong partnerships with internal teams
• 3-5 years of technical account management or similar customer-facing technical role
• Experience with API integrations, SSO setup, and enterprise software implementations
• Strong understanding of data analysis and troubleshooting skills, e.g. experience using SQL, working in Excel or similar products, proficiency in BI tooling and data warehouse querying
• Excellent project management skills with experience leading complex technical initiatives
• Strong written and verbal communication skills

Desirable

• As a Technical Account Manager at Benepass reporting to our Head of Customer Operations, you will be the primary technical point of contact for our client teams
• You'll work closely with our implementation, customer engineering, and customer success teams to ensure successful implementation and ongoing satisfaction with our platform
• This role bridges the gap between our technical capabilities and our clients' business needs, ensuring that we deliver maximum value through the Benepass platform
• Serve as the front-line technical resource for a group of Benepass clients, partnering closely with Customer Success and Customer Experience to identify and solve issues related to data integrations, data transformation, and benefit configuration rules. Gain confidence in which issues you can see through to resolution, and which require higher-level support from Customer Engineering
• Drive technical implementation projects from kick-off to launch, including new data integrations, SSO setup, and carrier migrations while maintaining clear communication with all internal and external stakeholders
• Develop deep technical relationships with key client stakeholders, serving as their trusted advisor for platform capabilities, integrations, and technical best practices
• Partner with our product and engineering teams to translate client needs into technical requirements and advocate for customer-centric solutions
• Scope technical customizations, estimate internal requirements for setup, and create the associated documentation and client invoicing
• Create and maintain technical documentation, including integration guides, API documentation, and custom solutions for enterprise clients
• Lead technical troubleshooting efforts for complex client issues, coordinating with internal teams to drive resolution and escalation to engineering partners where appropriate