Technical Account Manager, Benepass
$85-115k
+ Equity
Benefits administration platform
Open for applications
Benefits administration platform
21-100 employees
Open for applications
$85-115k
+ Equity
21-100 employees
Company mission
To help companies distribute meaningful benefits that support the personal and professional well-being of their team.
Role
Who you are
- You are technically savvy with strong business acumen. You can understand complex technical concepts and explain them clearly to both technical and non-technical audiences
- You're proactive and solutions-oriented, always looking for ways to help clients maximize the value of our platform
- You have excellent project management skills and can manage multiple complex projects simultaneously
- You're a relationship builder who can establish trust with technical stakeholders while maintaining strong partnerships with internal teams
- 3-5 years of technical account management or similar customer-facing technical role
- Experience with API integrations, SSO setup, and enterprise software implementations
- Strong understanding of data analysis and troubleshooting skills, e.g. experience using SQL, working in Excel or similar products, proficiency in BI tooling and data warehouse querying
- Excellent project management skills with experience leading complex technical initiatives
- Strong written and verbal communication skills
Desirable
- Experience with HR/Benefits technology platforms
- Knowledge of HRIS systems (Workday, ADP, etc.)
- Bachelor's degree in Data Science, Information Systems, or related field, or equivalent practical experience
What the job involves
- As a Technical Account Manager at Benepass reporting to our Head of Customer Operations, you will be the primary technical point of contact for our client teams
- You'll work closely with our implementation, customer engineering, and customer success teams to ensure successful implementation and ongoing satisfaction with our platform
- This role bridges the gap between our technical capabilities and our clients' business needs, ensuring that we deliver maximum value through the Benepass platform
- Serve as the front-line technical resource for a group of Benepass clients, partnering closely with Customer Success and Customer Experience to identify and solve issues related to data integrations, data transformation, and benefit configuration rules. Gain confidence in which issues you can see through to resolution, and which require higher-level support from Customer Engineering
- Drive technical implementation projects from kick-off to launch, including new data integrations, SSO setup, and carrier migrations while maintaining clear communication with all internal and external stakeholders
- Develop deep technical relationships with key client stakeholders, serving as their trusted advisor for platform capabilities, integrations, and technical best practices
- Partner with our product and engineering teams to translate client needs into technical requirements and advocate for customer-centric solutions
- Scope technical customizations, estimate internal requirements for setup, and create the associated documentation and client invoicing
- Create and maintain technical documentation, including integration guides, API documentation, and custom solutions for enterprise clients
- Lead technical troubleshooting efforts for complex client issues, coordinating with internal teams to drive resolution and escalation to engineering partners where appropriate
Our take
The US labor market is creating higher demand for top tier talent, and many companies are looking to improve their benefits as a way of staying competitive. Strong health insurance and holiday policies, however, no longer cut it. Benepass is a benefits administration company looking to help companies stay ahead in this new landscape.
The basic Benepass premise is that pre- and post- tax benefits should be flexible and accessible for employees. As things stand, tax-advantage benefits are hugely under-leveraged by employees: they’re either unsuitable for individual employees, or are procedurally complicated or difficult to use. Benepass’ app centralises and simplifies the process, allowing employees to explore, track, and exercise benefits from a single platform and VISA card.
Building Benepass’ product around a card is a nice twist. Platforms like Zestful and Compt, who are similarly directed towards simplifying communication and education around employee benefits, don’t yet offer the same tangible feature. They’re also not as focused on the more complex area of tax-advantage benefits - which make substantial savings for employers as well as employees. Benepass’ solution is an easy win/win, and in today’s labor market conditions an increasingly necessary one.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2024
$20m
EARLY VC
Sep 2021
$12m
SERIES A
Total funding: $34.4m
Company benefits
- Healthcare: We pay $430 per month toward your health insurance and fully cover dental and vision. You also get membership to OneMedical, Teladoc and Talkspace
- Flexible, autonomous work: We’re remote first so live where you’re most happy. We come together in-person as a team 3-4 times per year
- Benepass perks: $500 to set up your home office, $100 per month for wellness, however you define it, $150 per month for home internet and cell phone, $150 per month for co-working
Company HQ
Greenwich Village, New York, NY
Leadership
Jaclyn Chen
(CEO & Co-Founder)Previously an Associate at Goldman Sachs, then TPG Capital, before moving on to work in Business Development at Teampay.
Mark Fischer
(Co-founder)An ex-Google Mechanical Engineer, who went on to hold a Senior Robotics Engineering role at X: The Moonshot Factory.
Kabir Soorya
(CTO & Co-Founder)An In-Q-Tel technologist who then worked on the Senior Technical Staff at Sidewalk Labs.
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