Senior Customer Success Manager, Intenseye
ESOP Stock Options package
Office located in Fifth Avenue, NY
AI-powered workplace safety platform
Job no longer available
AI-powered workplace safety platform
101-200 employees
Job no longer available
ESOP Stock Options package
Office located in Fifth Avenue, NY
101-200 employees
Company mission
To transform workplace safety with computer vision AI.
Role
Who you are
- Are passionate about customer success and customer experience?
- Current experience of working as a Customer Success Manager ideally within a start-up / scale-up Saas platform company
- At least 5-7 years in a customer success management role; including managing large Global Enterprise customers spanning multi-department implementations
- Experience owning a renewal forecast
- Excellent customer discovery skills
- Experience managing SaaS relationships with C-Suite stakeholders
- Experience working with product management teams strongly preferred
- Strong oral and written communication skills with the ability to conduct strategic presentations to executive stakeholders
- Project and change management skills highly desirable
- Organized with exceptional follow through
- Knowledge of working with any of these technologies would be highly beneficial: Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), Computer Vision
- Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
- Demonstrate the ability to work well in a geographically-distributed team
- Bi-lingual in English & Spanish would be highly beneficial
What the job involves
- We are seeking a Senior Customer Success Manager to work alongside our global enterprise customers (Fortune 500+) to own their end-to-end success and be responsible for revenue retention, upsell, growth & expansion, and overall customer happiness
- Be the trusted advisor and advocate for new US and Global enterprise customers
- Build strong customer relationships and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with our platform
- Engage customers actively with regular strategy calls to help them achieve their health and safety KPIs while identifying new usage opportunities
- Collaborate with other departments to ensure adoption and successful renewal
- Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability
- Monitor customer health and build associated risk mitigation plans
- Build and maintain onboarding plans to maximise platform usage
- Resolve customer inquiries by aligning customers with the right resources
- Identify opportunities for upselling, optimize current investment and expansion
Application process
- Zoom meeting with our VP, People - intenseye Introduction (45 mins)
- Zoom meeting with our Head of Customer Success
- Onsite meeting at NYC office with our Leadership Team (120 mins)
- Zoom interview/Onsite with our CEO (60 mins)
- Reference + Background Checks
Our take
Safety in the workplace can concern anything from trip hazards to PPE, and it is essential for businesses to keep on top of it to keep their workers safe, the company compliant, and business efficient. However, monitoring health and safety can be difficult without dedicated staff checking especially in large workplaces, and this increases staffing costs dramatically.
Intenseye provides a workplace safety monitoring platform that leverages AI to identify unsafe acts and conditions from a camera source. The allows workplaces to be monitored 24/7 at minimal additional cost, ensuring that they are safe, providing real-time notifications and analytics, and facilitating the automated operationalization of compliance.
Whilst other companies are using AI to augment how quickly hazards can be recognized through a video signal, Intenseye stands out with its specialized approach to workplace safety, something that must be monitored in every workplace. The company has raised considerable funding, the latest of which comes from the industry's largest ever fundraise, to expand its technology ecosystem.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2024
$64m
SERIES B
Sep 2021
$25m
SERIES A
Total funding: $93.2m
Company benefits
- Support for individuality & continuous education: We stand with you on your journey whether it is the autonomy to make decisions and a true voice in the direction of the company or a need for support in continued development of your education or your passions.
- Stock option plan: We want our team to be rewarded for the value they bring to the company, all eligible employees enjoy new hire equity.
- Competitive salaries: We offer a competitive salary which we benchmark constantly.
- Team, events & activities: We believe great teams are built through shared experiences. From energizing company offsites to in-person gatherings and a weekly lunch in our NYC HQ, we make time to connect beyond work. No matter where you’re based, you’ll find plenty of opportunities to build relationships, have fun, and strengthen our culture together.
Company HQ
Koreatown, New York, NY
Leadership
Sercan Esen
(Co-Founder & CEO)Experience as Artificial Intelligence Consultant for Sony from 2014 to 2018.
Serhat Cillidag
(Co-Founder & CTO)Experience as Software Engineer for Sony from 2017 to 2018.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at Intenseye