Program Manager, Live Nation
$108-135k
Salary range for candidates in New York and Westchester. Salary dependent on location
More information about location
Entertainment events promoter and producer
Job no longer available
Entertainment events promoter and producer
1001+ employees
Job no longer available
$108-135k
Salary range for candidates in New York and Westchester. Salary dependent on location
More information about location
1001+ employees
Company mission
To help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situations
- Able to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organization, and external vendors, to ensure objectives are understood, expectations set and appropriate business engagement is in place throughout the project or program lifecycle
- Excellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently ranging from small ideation sessions, to internal conferences, to formal steering groups
- Facilitate planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors, drawing on a variety of estimation techniques and planning tools
- Ensure the Systems Development Life Cycle (SDLC) processes and guidelines are understood and adhered too
- An excellent understanding of the Agile and Lean frameworks, with the knowledge and experience to critically analyze current best practices for suitability within Ticketmaster
- Experienced and knowledgeable in Agile and Waterfall methodologies, as well as other forecast and estimation tools and technics
- Qualified in a recognized Project Management methodology (Prince II, PMI, etc)
- Extremely competent in using Microsoft Office, specifically advanced Excel and PowerPoint
- Excellent leadership skills to lead, inspire and motivate cross-functional distributed teams in various international offices
- Able to present with confidence and excel at standing up in front of a room to lead workshops or structured training sessions
- Able to negotiate and understand the value of listening and the power of empathy
- Engender cohesion and trust within the team by focusing on the collective goal, exploring all points of view and support the team in decision making
- Pragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driver
- Excellent organizational skills and the ability to prioritize tasks and manage expectations
- A self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business context and who facilitates the team to deliver the best solution against the constraints of time, cost and quality
What the job involves
- Line Manager: Director – Global PMO
- We have an exciting opportunity for an experienced Program Manager who can apply the principles of professional project management to develop our products, tools and service offerings within our complex global organization
- You will have experience of guiding, coaching and driving teams to deliver outcomes in a mixed methodology environment
- In this role you coordinate activities within a tech team or multiple tech teams, organizing and standardizing the team’s delivery around a set of agreed metrics
- You will also have a broad experience of delivering programs in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team
- In this role you will manage and deliver programs by coordinating activities and delivery across multiple, related projects that span technology and operational teams and areas
- These programs deliver strategic initiatives that enable business transformation in the short to mid-term
- You will be comfortable with complexity and will have the aptitude and contextual perspective to understand how multiple parts work together
- You will be able to adapt to different areas of the business to meet demands
- You will understand the importance of setting objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives
- Crucially, you will be a great communicator – you’ll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at a conference
- The person in this role will have the ability and gravitas to lead, inspire and motivate teams
- At Ticketmaster we understand that it is our people and our teams who make us great
- You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely
- Promote lean principles within an agile environment to optimize team performance and improve delivery efficiency
- Support and coach technology teams on agile methodologies and best practice
- Collect and analyze key delivery metrics to inform areas of improvement and track progress against delivery commitments
- Manage and deliver programs by coordinating activities and delivery across multiple, related projects that span technology and operational teams and areas
- Accountable for delivering strategic initiatives that enable business transformation in the short to mid-term (1-3 years)
- Provides input on quarterly prioritization
- Ability to adapt to different areas of the business to manage and deliver programs where needed
- Comfortable with complexity with a high level, contextual perspective and understanding for how multiple parts work together to fulfil a strategic objective that can transform business
- Proven experience within the fields of Project and Program Management
- Analyze and provide regular status reports that are objective and reflect the true state of progress
- Ensure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support tools
- Collaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility
- Coordinate activities to promote work flow and manage escalations either within the team or to sponsors and executives when needing steer
- Mange the complete lifecycle and facilitate the team to transition from phase to phase
- You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organization
- Champion, maintain and improve PMO best practices to ensure the company and new members of the team are aware of and understand the value in these processes and principles
- Travel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activities
- Provide advice and guidance to new or junior members of the team and provide support to colleagues and managers alike
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2005, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Company HQ
Beverly Hills, CA
Leadership
Michael Rapino
(CEO & President)Michael joined Live Nation Entertainment in 2005 as CEO and President. Previously, he spent 10 years in various Marketing and Entertainment roles at Labatt's Breweries of Canada. He also held several roles at Clear Channel Communications, including CEO and President of Global Music.
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