Technical Program Management Director, Salesforce
DET Site Reliability
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience)
- 8+ years of experience in software engineering organizations
- 5+ years of experience as a Technical Program Manager or comparable role
- Demonstrated track record implementing and executing SRE or production readiness programs
- Experience managing geographically distributed teams
- Strong understanding of cloud infrastructure, distributed systems, and large-scale production systems
- Experience with operational health monitoring, incident management, and incident response processes
- Familiarity with cloud deployments, migrations, and data center technologies
- Knowledge of infrastructure lifecycle management and ITIL practices
- Ability to articulate system-level tradeoffs, identify risks, and probe critical paths
- Proven experience leading incident response for complex distributed systems
- Strong background managing high pressure situations requiring quick decisions and clear communication
- Experience leading ITSM/Infrastructure projects and programs across multiple teams
- Solid command of project lifecycle and project management methodologies (PMI Framework, SAFe)
- Experience using project planning and PLM tools like Jira, Smartsheet, Asana, or Linear
- Strong communication abilities to convey complex technical concepts to diverse audiences
- Experience with documentation and work tracking tools such as Jira, Confluence, and project management platforms
- Demonstrated success influencing without formal authority across engineering teams
- Ability to thrive in ambiguous environments while maintaining operational excellence standards
What the job involves
- The Digital Enterprise Technology (DET) Site Reliability team is seeking an experienced Technical Program Manager to serve as deputy to the Sr Director of Site Reliability
- This role drives reliability programs for our internal enterprise systems covering compute, storage, networking, identity, and access management
- You'll shape and execute the reliability strategy while keeping day-to-day operations running smoothly
- This means partnering with leadership to define frameworks and then making them work across engineering, product, and infrastructure teams
- You'll drive SLO programs, lead production readiness initiatives, and serve as an escalation point when major incidents happen
- This requires both strategic thinking and hands-on execution
- Partner with leadership to define and implement Service Level Objectives (SLOs) and reliability frameworks for enterprise systems
- Drive adoption of production readiness practices throughout engineering and product organizations
- Build relationships with stakeholders across multiple business units to identify gaps and opportunities
- Lead recurring planning for reliability initiatives aligned with organizational goals
- Foster a culture of continuous learning within reliability engineering
- Serve as an escalation point for major incidents affecting DET systems
- Act as incident commander for critical production issues when severity reaches the highest levels
- Enforce incident response procedures across all teams
- Coordinate with incident managers worldwide on high priority situations
- Keep executives informed with timely updates during active incidents
- Lead the planning and execution of programs using Agile, Scrum, and SAFe principles across multiple teams
- Manage risks, issues, and cross-team dependencies before they become problems
- Track and report on key performance indicators (KPIs)
- Communicate program status, risks, and progress to stakeholders and leadership
- Run governance structures that enable effective executive decision making
- Implement automation, tooling, and best practices for reliability engineering
- Facilitate technical discussions to surface critical tradeoffs and dependencies
- Support incident postmortem and root cause analysis processes
- Champion continuous improvement in production readiness and SRE practices
- Oversee problem management and continuous improvement processes
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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