Strategy and Operations Manager, fullstory
Post-Sales
$114-125k
Behavioural data platform
Be an early applicant
Behavioural data platform
201-500 employees
Be an early applicant
$114-125k
201-500 employees
Company mission
To make every business more customer centric through true behavioural insights.
Role
Who you are
- 2+ years of experience in Strategy, Business Operations, or a related field with a post-sales focus
- Proven ability to analyze and present data, build reports, and drive strategic recommendations
- Experience identifying and implementing operational process improvements and scaling business practices
- Familiarity with tools such as Salesforce, SQL, Looker, BigQuery, and Excel/Google Sheets
- Experience influencing and collaborating with C-suite and VP-level executives
What the job involves
- As a Strategy & Operations Manager, you will report to the Manager of Strategy & Operations and play a key role in driving strategic planning, process improvements, and identifying growth opportunities
- You will partner with cross-functional teams, including Sales, Marketing, and Customer Experience, to enhance our go-to-market execution, drive operational efficiency, and maximize top- and bottom-line growth
- Conduct & synthesize deep-dive analysis into market opportunities, customer data, and sales trends to provide strategic recommendations, influencing decision-making across teams
- Support our strategic planning efforts, mainly focused on post-sales retention targets and customer success resource plans
- Develop robust forecasting and reporting frameworks to track key performance metrics
- Collaborate with leadership and stakeholders to drive cross-functional initiatives
- Evaluate and refine operational processes to drive team efficiency
- The impact you will have in 6 Months:
- Implement and refine reporting and forecasting models to help Sales and CXmake better decisions
- Leverage recent internal and market trends to define our ideal customer profile
- The impact you will have in 12 Months
- Lead the churn and CX territory planning processes, creating a structured approach to our long-term goals
Our take
Behavioural analytics involves gathering and scrutinising data from the actions of users on digital platforms. This data then supports businesses with insights into users' interactions, to sequentially make informed decisions about the future development of their digital products.
Fullstory is a behavioural data solution, enabling businesses to better understand customer sentiments and behaviours across web and mobile platforms. Its comprehensive platform is ready-made for data, product and engineering teams, with one stand-out feature being that it supplies AI-ready behavioural data directly synced to a company's preferred destination.
The company has been recognised in the Deloitte Technology Fast 500 for five consecutive years, underscoring its significant impact in its space. Moving forward, Fullstory is looking to continue innovating its analytics stack and to deliver its global customers the understanding they need to drive business gains.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Aug 2022
$25m
LATE VC
Aug 2021
$103m
SERIES D
Total funding: $195.2m
Company benefits
- Remote-first work environment and flexible paid time off, plus annual company-wide closure
- Sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
- Professional development opportunities through training programs, career coaching sessions and an annual learning subsidy
- Monthly productivity stipend and reimbursement for remote colleagues for their initial home office set up
- Team events, Employee Resource Group events, Listening & Alignment weeks, and team off-sites
- Paid parental leave
- Global fertility and family building benefit that encompasses all journeys to growing your family
- Bereavement leave
- Miscarriage/pregnancy loss leave
Company HQ
Brookwood Hills, Atlanta, GA
Leadership
Scott Voigt
(Co-founder & CEO)Also Founded Monetology and Homebase.io, and worked as COO for Innuvo (acquired by Google).
Joel Webber
(Co-founder)Prior work includes being an Engineer for Google, AppForge and Holistic Design. Also Co-founded Innuvo.
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