Principal AI Software Engineer, Gusto
$222-299k
Salary dependent on location
Automated payroll, benefits & HR platform
Open for applications
Automated payroll, benefits & HR platform
1001+ employees
Open for applications
$222-299k
Salary dependent on location
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- The ideal candidate will have a strong background in artificial intelligence, and software engineering, with proven expertise in applying these technologies to improve customer interactions and satisfaction
- 12+ years of software development experience, with a strong background in Full Stack or Backend development
- Passion for AI-driven technologies. Experience with AI, machine learning, or LLMs is highly preferred
- Proficiency in modern programming languages and frameworks (e.g., Python, Ruby, TypeScript, React, etc.)
- Experience building scalable, high-performance distributed systems
- Strong problem-solving skills and the ability to navigate ambiguity in a fast-paced environment
- A startup/founder mindset – comfortable with ambiguity, risk-taking, and operating in a high-intensity environment
What the job involves
- Gusto is looking for an experienced Principal AI Software Engineer to lead the design, development, and deployment of AI solutions that enhance our customer experience
- Our mission is to deliver consistently exceptional Customer and Advocate experiences, at scale, across every touchpoint
- Be a change agent on how Gusto leverages AI to better serve customers
- The Unified Service Platform’s mission is to create seamless connected, efficient and delightful experiences that empower our customers (internal and external) to make informed decisions and be supported throughout their journey
- This team operates as a startup-within-a-startup with a high level of ownership around specific problems to solve for our customers
- Design, develop, and deploy AI-powered applications to enhance customer and advocate experiences
- Collaborate with product management, design teams and customer experience teams to understand customer pain points, come up with solutions, prototype, iterate, and launch daily
- Contribute to architectural decisions and best practices for AI-driven systems
- Stay on top of industry trends in AI and machine learning, integrating relevant advancements into our solutions
- Mentor and provide guidance to engineers, helping them grow their expertise in AI and software development
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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