Product Director of Mobile, Zopa
1-5 days a week in office
Financial solutions for borrowers and savers
Open for applications
Financial solutions for borrowers and savers
501-1000 employees
Open for applications
1-5 days a week in office
501-1000 employees
Company mission
To create simple, fair and honest financial products that have the customer's needs at heart.
Role
Who you are
- If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count
- This role requires a visionary leader who can drive innovation and ensure our mobile app delivers exceptional value to our users
- Proven track record of leading an App product at scale in an ‘app first’ business. This does not have to be in Financial Services
- Depth of App experience – we are looking for an ‘App native’ product manager with a career path which demonstrates immersion in App product development
- Strong strategic thinking – clear evidence of setting strategic direction and delivering on it to drive key outcomes
- Excellent delivery capability – the successful candidate will be able to demonstrate a consistent ability to deliver on a challenging roadmap
- Product Mastery – the successful candidate will have a deep knowledge of how to design great App journeys and experiences – making them capable of leading and challenging the teams to get to a transformative outcome
- Excellent communication skills: Able to communicate clearly and concisely up and down the organisation in order to move forward the App agenda
- Highly numerate and analytical – used to using data to understand behaviours, generate insights and drive decision making around App roadmap and success criteria
What the job involves
- As the Product Director for our mobile app, you will be at the forefront of our mobile product strategy and execution
- You will be responsible for setting the strategic direction, overseeing the development process, and ensuring that our mobile products align with the company’s overall business objectives
- We’re looking for a Product Director to lead our dynamic team and help us achieve our vision. Here’s a glimpse of our squads within the Mobile tribe:
- App Experience Team: This team is the creative force behind our app’s design, information architecture, and user engagement journey. They ensure our app is intuitive, engaging, and delightful to use
- Platform Team: This team is the backbone of our app’s resilience and security. They are responsible for maintaining a secure platform and ensuring high availability with minimal crash rates
- Open Banking Team: Focused on facilitating connected account experiences, this team enables users to move money seamlessly between our app and external accounts, leveraging the power of Open Banking
- Set the strategic direction for the mobile app product in collaboration with the Chief Customer and Chief Technology Officer – starting from Zopa’s overall purpose and business objectives
- Translate the strategy into well defined products, services and capabilities within the App roadmap
- Energise the app team to deliver the roadmap, managing relationships and interdependencies across the business and externally. In places this will mean challenging existing structures and ways of working to ensure that the App vision can be delivered
- Set a high bar for App product design – ensuring that the end result for the user is an engaging and intuitive one when benchmarked cross industry
- Work closely with Engineering leadership to ensure that the app platform is robust, technology choices are well thought through for the short and medium term and that change is delivered in a well managed and responsible way
- Use data and MI to monitor and improve App experience and performance over time and to ensure management visibility of these
- Manage risks and controls associated with the App in a way that is responsible and inline with Zopa’s risk appetite
- Build an App team which is able to deliver on the ambition for the product – ensuring the right shape of the team, right level of resilience, right individuals and the right level of coaching and support to be successful
- Contribute to the wider product community at Zopa to ensure that it continues to be a compelling place for talented people to build their product careers
Salary benchmarks
Our take
Zopa has been a pioneering force in the world of finance since 2005, lending out billions in personal loans since its inception, before the launch of its bank in 2020. Its depth of lending experience makes it a digital bank with a difference - offering all the benefits customers have come to expect from a challenger bank, but backed up by 16 years of know how.
As a bank, Zopa has the flexibility to offer much more than loans to their customers, such as their fixed term savings accounts and credit card. Their model is clearly defined, with a focus on lending and saving rather than current accounts - and its investment in its banking license has clearly paid off. The company has recently seen significant investment that will accelerate the growth of its current products as well as support expansion into the business lending space. It has also made its first ever acquisition, of the ‘buy now, pay later’ platform DivideBuy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
41% female employees
14% employee growth in 12 months
Company
Employee endorsements
Intelligent people
"My colleagues here at Zopa have a wealth of knowledge which they share constantly and are always willing to assist or give a second opinion on..."
Funding (last 2 of 13 rounds)
Feb 2023
$93m
LATE VC
Oct 2021
$300m
LATE VC
Total funding: $868.1m
Company benefits
- Discounted gym membership
- Cycle-to-work scheme
- Enhanced maternity and paternity leave
- Hybrid & flexible working model
- Health insurance with Vitality
- Generous holiday plus Zopa bank holidays
- 2 volunteer days a year
- Employee Assistance Programme
- Life Assurance
- Private healthcare from Vitality
- Great deals on Zopa products
- Season ticket loans
- Discretionary unpaid leave
- Games room, meditation room, subsidised yoga classes, football league and more
Company values
- Champion our customers - Whatever your role, you’ll be close to our customers. We care passionately about doing the best for them.
- Help us make fearless choices - Our environment is fast-paced, agile and open. You’ll solve interesting and challenging problems, and be trusted and empowered to bring your ideas to life.
- Walk the talk - Like us, you’ll be honest, stick to your promises and face the tough moments head-on.
- Win smarter - You’ll be always on the lookout for a better way of doing things, going beyond ‘good enough’ and welcoming different points of view.
- Be in it together - You’ll join an ambitious, diverse and all-round approachable team with a mix of ideas and talents who inspire each other to be better every day.
Company HQ
London, UK
Articles
Leadership
Giles Andrews OBE
(Board Member)Independent Non Executive Director at C. Hoare & Co., and at the Bank of Ireland. Chairman of carwow. Board Member at the Innovate Finance FinTech Strategy Group. Previously founded Caverdale Group.
Jaidev
(CEO, not founder)Promoted from within Zopa, previously COO. 12 years of experience at Capital One, including Chief Marketing Officer for UK.
Diversity, Equity & Inclusion at Zopa
Jamie Ferguson (Talent Acquisition Advisor)
- We're always looking for passionate and talented people who can help us be the best place for money. We welcome everyone, regardless of age, disability, gender, sexual orientation, parental status, race or religion.
- We run a successful mentoring program, with 28 mentors across the business. We believe this launching pad helps our internal talent stretch beyond their comfort zone, explore new avenues and grow into future leaders.
- We’re focused on ensuring a fair approach to attracting talent, from how we advertise roles to our application and interview process. For all our hiring requirements we mandate 50/50 shortlists and diverse interview panels. We also run all our adverts through a recognised gender de-coder to ensure we attract and hire a diverse range of people. More recently we’ve been experimenting with new job boards and partnerships like Otta Jobs and BYP Network (Black Youth Partnership Network) to increase diversity in our candidate sourcing.
- We’ve secured trail-blazing partnerships with organisations like Code First Girls, YSYS and BYP Network. We’ve already had huge success with our Code First Girls cohort who joined our tech community as Software Engineers and Database Administrators in January.
- We encourage Zopians to create memorable career journeys, and internal mobility plays a huge part in this. All our live job vacancies are posted on our internal jobs board. Over the last 12 months, we’ve trained and supported many Zopians to make internal career moves and become compliance officers, developers, lawyers and HR specialists. In fact, 20% of our open roles in Q3 2021 were filled by internal candidates. This not only makes Zopa a great place to work, but also allows us to break down some of the systemic pipeline issues that we see in STEM professions.
- Our Diversity & Inclusion focus groups and “All in” club celebrate diversity through various company events, such as quiz nights and “Bring your kids to work” day – our favourite is international food night!
- Everyone at Zopa has different working styles, and we want to support them in any way possible. That’s why we’re committed to flexible working whether that’s from home, in the office or a combination of both. What’s more, our model includes the option of working from abroad for up to 90 days a year!
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