Customer Success Engineer, Descope
$110-160k
Office located in Los Altos, CA
Customer and agentic identity platform
Be an early applicant
Customer and agentic identity platform
101-200 employees
Be an early applicant
$110-160k
Office located in Los Altos, CA
101-200 employees
Company mission
To make customer identity an enabler for every business.
Role
Who you are
- 3+ years in a customer-facing technical role: CSE, Solutions Engineer, Technical Account Manager, or similar
- You can debug OAuth2, OIDC, SAML, and MFA integrations without Googling the basics
- Solid working knowledge of JavaScript/TypeScript (React, Node.js, Next.js). Bonus if you've shipped mobile code in Swift or Kotlin
- You write clearly. Docs, Slack messages, issue reports, and customer emails alike
- You're comfortable holding a difficult conversation with a frustrated customer and coming out of it with a plan
Desirable
- Experience with CIAM or identity platforms (Auth0, Okta, Stytch, WorkOS, Frontegg)
- Familiarity with cloud platforms (AWS, GCP, Azure) and CI/CD pipelines
- Knowledge of GDPR, CCPA, SOC 2, or other compliance standards your customers will ask you about
- You've worked in a startup before and know that "this is someone else's job" isn't a thing here
What the job involves
- You are the person developers call when auth gets complicated. You onboard new customers, help them get Flows working in their stack, debug gnarly SAML and OIDC edge cases, and make sure the "just ship it" mentality doesn't turn into "we broke login for all our users.
- You also feed real-world pain back to our product team so the next customer doesn't hit the same wall
- This isn't a ticket-queue job. You'll own customer relationships end-to-end, write code, build internal tools, contribute to docs, and help shape how we scale CS as the company grows
- Walk new customers from signed contract to live Descope integration, hands-on
- Pair with their engineers on Flows setup, SDK wiring, and auth workflow design for their specific stack (React, Node, Next.js, mobile, or whatever they're running)
- Run technical kick-offs, set milestones, and stay in the room until things work
- Own the hard stuff: SAML misconfigurations, OIDC token edge cases, SCIM sync failures, MFA enrollment issues
- Write code when it helps. Whether that's a minimal repro, feature showcases, or a quick script that saves a customer hours
- Know when to escalate to engineering and how to translate "it's broken" into a issue report they can act on
- Track adoption signals and check in before things go sideways
- Run periodic reviews with customers to surface what's working, what's not, and where Descope can do more
- Spot expansion opportunities and pass them to sales with context, not just a name
- Bring patterns from customer conversations into product reviews. Not once a quarter, regularly
- Advocate for features that remove real friction, backed by specifics
- Help QA new features before they ship to customers
Our take
Descope offers an authentication and user management platform that enables developers to add passwordless authentication and user management capabilities to their B2C and B2B apps.
Whilst the importance of good security is obvious, passwords have begun to represent one of the worst parts of the user experience. Whether that be the time it ends up occupying, or recent accounts of some of the largest online free password managers experiencing hacking and security issues. Descope, therefore, offers an alternative option and takes charge of authentication so app developers can instead focus on business-critical tasks.
The company closed an $88M seed in 2023 and added an extra $35M to it in late 2025. With this funding it plans to grow its product capabilities, invest in research and support open source initiatives around authentication, authorization and user management.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2025
$35m
SEED
Feb 2023
$53m
SEED
Total funding: $88m
Company HQ
North Los Altos, Los Altos, CA
Leadership
Slavik Markovich
(Co-Founder & CEO)Previously founded and acted as CEO for Demisto before serving as Senior Vice President of Demisto under Palo Alto Networks. Experience as Vice President and CTO for McAfee.
Dan Sarel
(Co-Founder)Previously VP of Product Management at Palo Alto Networks, VP of Endpoint Security Strategy at McAfee and VP of Product and Business Development at Sentrigo.
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