Community Engagement Manager, Airbnb
France & BeNeLux, Fixed Term Contract
Community marketplace for holiday accomodation
Open for applications
Community marketplace for holiday accomodation
1001+ employees
Open for applications
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- Fluent in French and English. Preferably in Flemish / Dutch as well. Excellent written and oral communication skills
- Strong leader with 5+ years of related work experience, particularly in Community Building, Strategy and Innovation in France, Belgium and/or the Netherlands
- Preferably familiar with the France and Benelux tech and tourism industry
- Strong organizational skills, with the ability to work autonomously while managing multiple projects simultaneously
- Excellent communication and relationship-building skills, with an analytical mindset
- Proven experience working cross-functionally
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
- Experience with the following tools is a plus: Salesforce, Facebook Groups, Asana
- Passion for Airbnb travel, and the sharing economy - being an Airbnb host is a plus
- Based in Paris or Amsterdam
What the job involves
- This role is a 12 month fixed term contract
- Local leadership and engagement: partner closely with the France and Benelux Community lead to understand priorities, trends, risks, and opportunities
- Local innovation and implementation: apply playbooks and impact pilots and civic engagement projects
- Optimize central strategy for Host Growth, Engagement and Impact, which includes Policy and Commercial outcomes
- Measure and understand the needs of our Host Community both qualitatively and quantitatively. You are the France and Benelux Community custodian for balancing the needs of our Host Community with those of Airbnb
- Co-develop, implement and drive the territory execution of the operating system, including delivery of highly impactful Monthly Business Reviews for France and Benelux
- Localise and track and report on the local community KPIs
- Develop and unlock collaborative partnerships with key stakeholders and functions, including Market Managers, Policy Managers, Central Community team and EMEA Community Managers
- Work closely with the France and Benelux Community Lead to support short and long-term Growth, Engagement, and Impact goals, including Business and Policy objectives
- Working with XFN leaders to leverage Host feedback and improve local programs and the platform
- Localize central playbooks to make it locally relevant, and based on feedback from Community Leaders, and increase product adoption (via toolkits, webinars, newsletters, meetups, summits)
- Create and run result-driven, community-driven and scalable initiatives (including community, business impact, and civic engagement initiatives)
- Support in the planning and logistics of online and offline events, including annual Leader Summit
- Support the education of Hosts on all significant product changes and cascade feedback to the relevant internal stakeholders
- Coordinate with the Host Community in France and Benelux on day-to-day community leaders’ tasks, significant events / campaigns
- Own clear communication from the local team on performance against monthly and annual OKRs
- Identify and escalate reporting issues, gaps in processes, and performance issues, and drive timely resolutions
- Performance tracking/reporting - assessing performance of Host Clubs, community tools; emails, and webinars, with recommendations to improve
- Review Host Club engagement, sharing relevant content with cross-functional teams
- Provide specific feedback and insights to your Leaders on their performance and how they can improve
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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