Senior Solutions Consultant, PagerDuty

• You demonstrate a knowledge of Observability, DevOps, Automation and IT Service Management Tools
• You own the technical discovery process, and are capable of handling questions in an RFP, RFI and security questionnaires
• You are an extraordinary partner – to sales, to product, to your customers. You play the part of consultant, technical salesperson and product specialist with a committed dedication to exceptional customer service. You build strong, significant, and compassionate relationships to internal and external partners, no matter their level
• You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to customers with both business and technical backgrounds, from a DevOps engineer to a C Level Executive. You can articulate the business value of our solution
• You have experience selling in the SaaS world and can articulate the business value of our solution. You are self driven and can work both independently and with a cross functional team. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail
• Bachelor’s degree in Computer Science, Engineering, or a related field
• 6+ years of pre-sales experience, preferably selling SaaS solutions
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
• An extraordinary partner to sales/product teams and to our customers
• Project management skills and account management experience. You come up to speed quickly, love to learn, have good problem-solving and analytical skills, have a strong working style and impeccable attention to detail

Desirable

• We are seeking a technical and customer-focused Senior Solutions Consultant to join our team
• The candidate will be responsible for understanding customer business requirements and technical needs and will design and present demonstrations that highlight the strengths of PagerDuty’s products
• They will also provide technical guidance, best practices, and support throughout the pre-sales and implementation process to ensure customer success
• As a Solutions Consultant at PagerDuty, you will sit at the nexus between pre-sales, sales and customer success
• Whether it is helping understand the customer environments and potential technical landmines or supporting one of our over 750+ native integrations, you are fundamental to helping customers realize and optimize the value of PagerDuty’s Operations Cloud
• You are a consultant, technical salesperson and product specialist, with a committed dedication to exceptional customer experience
• You will design and present demonstrations and run Proof of Values (PoV’s) that highlight the strengths and competitive differentiation of PagerDuty’s platform
• You build strong, significant, and compassionate relationships to internal and external partners, no matter their level
• Assist the technical discovery process and are capable of handling technical questions about the product
• Help customers design integrations to provide a seamless implementation with their current technology stack
• Break down complex technical concepts and explain them clearly to partners with both business and technical backgrounds, from a DevOps engineer to a C Level Executive
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate and up-to-date notes and feedback in CRM tools regarding customer input, and current technical state of opportunities for both wins and losses
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team