People Operations Assistant, Charlotte Tilbury
Fixed Term Contract, End date May 2025
Makeup, skin care & beauty collection
Open for applications
Makeup, skin care & beauty collection
1001+ employees
Open for applications
1001+ employees
Company mission
To empower everybody in the world to be the most beautiful version of themselves.
Role
Who you are
- Experience with SuccessFactors desirable
- Excellent written and verbal communication skills are essential
- Proven capability to operate in a pressurised environment, requiring discretion, tact, diplomacy, and judgement when dealing with internal and external contacts
- Demonstrated experience dealing with highly confidential information
- A high degree of emotional intelligence
- Gravitas and excellent people skills and the proven acumen to handle complex situations and multiple responsibilities
- EMEA Retail experience desirable
- Achieves results, with integrity
- CIPD (Level 3 or 5) is desirable
- Experience working in a similar HR role
- Strong IT skills and a good aptitude in all MS office applications (including Excel, PowerPoint and Word)
- Calm, level-headed and professional
What the job involves
- As part of the People team, this role’s primary responsibility is to manage the day-to-day administration of the joiner, mover, and leaver process across our Retail/Magic Office population
- This role is critical in ensuring employee information is accurately recorded in our HRIS and feeds into our other processes
- You’ll also play an integral part in a number of People projects, helping to drive our strategy forward and deliver a MAGICAL experience for our CT Family!
- Reporting to the Assistant People Operations Manager, this role will work across the People Operations team, whilst supporting the People Partnering Team in regions
- Ownership of issuing contracts and other new starter paperwork for Magic Office and Retail EMEA; chasing documentation when required
- Manage the People Inbox and ensure all queries are flagged for the relevant team member or responded to accurately and in a timely manner
- Onboarding new starters onto all people systems; ensuring 100% accuracy on Charlotte’s Web (HRIS)
- To issue amendment letters for change of roles and remuneration to Magic Office and Retail EMEA
- To order end of probation and long service awards gifting for employees
- Process any Magic Office & Retail EMEA leavers in Charlotte’s Web and ensure Payroll have the correct final payment information
- Responsible for all reference requests, both tenancy and employment, for current and ex-employees of the Company
- Offer creative support as well as administrative support to the recruitment and people partnering department
- Work closely with the wider People Team to review all people processes, with the aim to automate and streamline
- Ensure the People Operations processes are running with polished efficiency - this includes data cleanses, process mapping in line with GDPR compliance, right-to-work collation, audit checks and ensuring employees’ files are up to date
- Support the wider People and Recruitment teams in any ad hoc activity such as reviewing supporting induction sessions
- Working with the wider People Team, supporting with ad hoc projects or initiatives
- Covering reception as and when needed - during peak times and holidays
Salary benchmarks
Our take
Charlotte Tilbury has carved a niche in the cosmetics industry with its commitment to quality, buoyed by celebrity endorsements and a fondness for innovation. Founder Charlotte's strong personal brand has propelled the company's rapid ascent, while its embrace of cutting-edge technologies like augmented and virtual reality has unlocked avenues unexplored by traditional cosmetic brands.
The acquisition of Charlotte Tilbury by the fashion and beauty conglomerate, Puig, in 2020 marked a significant turning point, catalysing global expansion efforts and venturing into an emerging digital landscape like the Metaverse. Leveraging AI-based marketing solutions, the company has witnessed a remarkable 60% increase in conversion rates for its acquisition campaigns, highlighting its adeptness at staying ahead in the dynamic beauty market.
Charlotte Tilbury was acquired by Fashion and beauty conglomerate, Puig, in 2020. Since then, the company has been driving global growth and expanding into new digital frontiers (i.e. the Metaverse). Its use of AI-based marketing solutions has resulted in a 60% conversion rate increase in its acquisition campaigns. Charlotte Tilbury is well set to see consistent market growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Company benefits
- Generous staff discount
- Generous product gifting
- 25 days holiday plus bank holidays
- Hybrid, flexible working
- Dog friendly office on Monday and Fridays
- Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work and pension contribution
Company HQ
London, UK
Articles
Leadership
Charlotte Tilbury
(Founder)Spent 20 years in the fashion and beauty industry as a Creative Consultant for the top beauty brands worldwide. Was the most sought-after make-up artist in the world when she founded this company.
Demetra Pinsent
(CEO, not founder)Former Partner at McKinsey & Company. Received their M. Phil from the University of Oxford and a BA in Social Studies from Harvard University.
People progressing
Joined as Customer Service Manager in the early stages of the company, was promoted to website coordinator after 10 months, and is now Head of Digital Content.
Joined as a Junior-level producer in January 2017. She was promoted three times in 5 years, most recently to Creative Production & Project Management Director.
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