Commercial Customer Success Manager, Workato
$95-130k
+ Equity + Variable
Integration & workflow automation platform
Be an early applicant
Integration & workflow automation platform
1001+ employees
Be an early applicant
$95-130k
+ Equity + Variable
1001+ employees
Company mission
To help businesses streamline their operations by providing a platform to automate their work and integrate their stacks, all in one place.
Role
Who you are
- BS or equivalent education
- 3+ years of experience in consulting, customer success management and technical account management. Prior experience as an Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
- Experience in Integration and/or business automation
- Understanding of large complex businesses with many stakeholders
- Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
- Comfortable operating with revenue targets
- Impressive track record of high customer retention and growth
- Strong sense of customer empathy and customer-centrism
- Excellent interpersonal and communication skills
- Strong problem solving and analytical thinking
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
- A passion for and belief in the power of automation to drive business value
- Prior Experience in Digital Transformation preferred
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations
- Highly organized, able to manage many projects concurrently
- Issue management and resolution-focused
- Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders
- Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
- Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
- Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly
- Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge
What the job involves
- We are looking for an exceptional Customer Success Manager - Commercial to join our growing team in the East Coast
- In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Orchestration and Agentic Platform
- You will also be responsible for the success of an assigned set of customer onboardings in a timely and productive manner
- Develop and maintain strategic business relationships with customers to drive adoption and retention
- Provide technical Workato product expertise
- Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
- Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes
- Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups
- Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
- Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
- Become the trusted customer advisor and be the customer advocate within Workato
- Be available to work US hours
Our take
Many businesses struggle with lack of team integration. There are a plethora of handy apps available, and various teams within businesses often use different processes, tools, and software. This has led to many businesses attempting to patch together technologies and create ad-hoc solutions that fail when they need to be scaled. Workato allows businesses to integrate data and apps so that teams can collaborate and communicate securely.
Workato has built a single platform that integrates apps, processes, data, and user experiences to improve efficiency, communication, and business flexibility. There are many integration platforms available, such as SnapLogic and Mulesoft Anypoint Platform, however, Workato has aimed its platform at users who have minimal technical experience, rather than the IT team.
Workato has continued to expand its partnerships and workforce, and is well set to see further growth as it innovates its product offerings and capabilities. The company was recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Integration Platform as a Service, making five years it has participated and five years it has been recognized.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$200m
SERIES E
Jan 2021
$110m
SERIES D
Total funding: $415m
Company benefits
- Flexible Working Arrangements: We maintain a hybrid remote work model and provide everyone with best of breed technology tools that enable them to work anywhere, anytime.
- Great Employee Benefits: Such as an Employee Assistance Programme (EAP), Health Insurance, Referral Bonuses, and Workato Stock Options, tailored to the countries that our employees are based in.
- Professional Development Opportunities: We support individual career ambitions, and set aside training programs and budgets they can tap on to upgrade both soft and hard skills.
- Dedicated Wellness: We make it a point to dedicate time to pause, recharge and get to know each other better.
- Recreation Time: From virtual game nights to fitness sessions, there's always time for a little fun on the calendars.
Company HQ
Palo Alto, CA
Leadership
Vijay Tella
(Co-Founder & CEO)Spent 15 years as an Engineer at Teknekron and TIBCO, before joining Oracle as CSO. They also served as CEO at Qik, and VP at Skype.
Harish Shetty
(Co-Founder & Strategic Advisor)Previously held leadership roles in engineering at TIBCO, Blink, and iProfile.
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