Customer Support Specialist, Shine
Accounting, French speaker
5 days a week in office
Online banking management platform
Job no longer available
Online banking management platform
201-500 employees
Job no longer available
5 days a week in office
201-500 employees
Company mission
To simplify the daily life of business leaders and freelancers to allow them to focus on what really matters: their success.
Role
Who you are
- You have prior experience in a customer support role, ideally in a SaaS company
- You have hands-on experience with accounting and/or payroll, and you are able to understand, investigate and resolve issues related to these areas (mandatory)
- You have already worked with an accounting or payroll software, ideally EBP Open Line or similar solutions (e.g. Cegid, Sage, Pennylane, Silae, Quadratus)
- You have an excellent command of French, both written and spoken, with clear and structured communication, and you have initial experience in a digital customer service role with a strong phone presence or in a call center
- You are empathetic and can put yourself in your customers’ shoes: customer satisfaction is a top priority for you
- You thrive in teamwork: you’re not afraid to ask for help or offer support when needed. You’re also open to feedback and self-improvement
- You’re proficient with collaborative tools like Slack, Notion, Intercom, Genesys, Aircall, or similar,
- French is your native language or you speak and write it fluently, and you have at least a professional level of English, both written and spoken (mandatory)
- You can be on-site in our centrally located Paris office 5 days per week
What the job involves
- Transforming our customers’ administrative experience isn’t just about creating amazing tools.
- It’s about delivering exceptional service every day. By joining us as a Customer Support Specialist, you'll play a key role in shaping the customer service of tomorrow
- Your goal? To assist our customers in managing their business through our accounting and payroll solutions, and simplify their financial and administrative tasks so they can focus on running their business
- Providing the most comprehensive and high-quality responses to entrepreneurs and business owners contacting us via email, chat or phone
- Supporting customers in their daily use of our accounting and payroll software (bookkeeping, bank reconciliation, VAT, entries, closing, etc.)
- Investigating and resolving complex cases related to accounting and payroll requests
- Prioritizing requests and choosing the most appropriate channel (email, chat or phone) to understand and solve each customer’s situation
- Developing a strong attention to detail that allows you to anticipate the “little extra” that reassures and retains our customers
- Proactively communicating with your team members and other departments at Shine (Sales, Product, Compliance, etc.) and its partners to handle specific situations
Application process
- 1️⃣ 45' call with Talent Acquisition
- 2️⃣ 45' interview with Clémence and Stéphanie (CS managers)
- 3️⃣ A case study with a presentation
- 4️⃣ A team introduction, followed by a soft skills interview based on personality assessments to see how we can best support your growth at Shine
- Feel free to apply in French 🇫🇷
Our take
Many people dream of starting a business, but the stresses of banking and accounting prevent them from ever doing so. Hiring accountants is expensive and traditional bookkeeping platforms are failing to meet the demands of today's fintech landscape, showing the demand for an updated take on business banking software.
Shine provides an online banking management platform, offering banking and accounting services for SMEs, freelancers, startups, and agencies. The company's financial experts handle the accounting to free up time, in addition to offering consulting services for business growth and creation.
The rise of open banking has resulted in the fintech industry becoming oversaturated with startups, but Shine shows great potential to stand out due to its comprehensive accountancy services for any business size. Through this approach, the company aims to make online banking services more flexible and accessible whilst providing its customers with insightful and up-to-date financial advice.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2018
$9.5m
SERIES A
Jul 2017
$3.4m
SEED
Total funding: $12.8m
Company benefits
- 👩💻 1 day of freelancing per month: The opportunity to put yourself in the shoes of our customers (with a free premium account!)
- 👪 8 weeks second parent leave + 3 days sick child leave
- 💚 Mutuelle: 100% health coverage for you and your family
- 🌏 Work from our Parisian offices or from your home (in France and in some European countries): Shine takes care of a furniture leasing to settle in well at home or a coworking space near you
- 🍱 Restaurant tickets: €9.05 per day for your lunches
- 🎶 Culture budget of €275 per year to buy books or listen to music
- 🤸 Sports pack: €300 per year to take care of yourself
- 🚴♂️ Bike + transport: Participation in transport costs, on folding seat or cycle path (Shine reimburses the kilometers made by bike!)
- ☀️ 8 to 10 days of RTT per year for all
- 🏝 1% holiday bonus paid in June
Company HQ
Mail, Paris, France
Leadership
Nicolas Reboud
(Co-Founder & CEO)Experience as Senior Consultant for Auriverde. Co-founder of Mayoz from 2010 to 2013, and of Printic from 2013 to 2017.
Salary benchmarks
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