Analytics Lead, Lyft
Safety Reporting
$105-131.2k
3+ days a week in office
Ride sharing company
Be an early applicant
Ride sharing company
1001+ employees
Be an early applicant
$105-131.2k
3+ days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- The ideal candidate is a critical thinker and exceptional problem solver who can build strong relationships with different teams, and who is eager to serve as a leader within the broader Support organization to drive our business forward
- 5+ years hands-on analytics, including 2+ in trust and safety domain
- Demonstrated ownership of data used outside the company: filings, transparency reports, audits, or public disclosures
- Ability to translate unstructured business problems into clearly defined requirements with minimal oversight
- Strong problem-solving and analytical skills with the ability to transition between detailed data and high-level business problems
- Exceptional communication (listening, written, and oral) skills with the ability to present findings & recommendations targeted to the audience in question
- Strong interpersonal skills, with the ability to build relationships and trust across functions and work collaboratively
- Degree in a quantitative field like statistics, economics, applied math, operations research or engineering. Advanced degrees are preferred
- Proficiency in SQL and Python with ability to independently break down large datasets and synthesize inputs from multiple sources
What the job involves
- As an Analytics Lead, you’ll partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers’ support experience
- You’ll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact
- Own the analytical integrity of safety data at Lyft. Set the definitions, inclusion criteria, and reconciliation logic behind every stated figure
- Serve as the primary data liaison to external data auditors, ensuring clarity, consistency, and quality of safety data used in external reporting
- Maintain documentation standards that ensure continuity across reporting cycles and compliance with reporting requirements
- Run the publication cycle end to end: definitions freeze, data lock, QA, leadership review, sign-off. Catch definitional drift before it reaches a published number
- Serve as the analytics counterpart to Business, Legal, Policy, and Communications on Safety data
- Move safety reporting from volume counts to diagnosis: which categories are growing, where reported incidence diverges from actual, which interventions move outcomes
- Own the roadmap for the Trust & Safety reporting portfolio: what gets measured, automated, or retired, and in what order
- Set the technical standard for analysts on the safety portfolio: metric definition review, query review, documentation, reproducibility. Mentor junior analysts
- Partner with Product, Engineering, Data Science, Business Operations, Legal, and Policy to turn insight into decisions
- Develop frameworks and scalable processes to drive decision-making and prioritization
- Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time
- Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience
- Monitor and diagnose KPI performance and present findings to senior leadership
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialled and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app, whilst the acquisition of European competitor Freenow could add 6 million new riders to its platform in 2026.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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